Best answer

HeyMarket and Microsoft Teams

  • 17 December 2020
  • 4 replies

Userlevel 1


I am trying to create a zap that will connect messages between HeyMarket and MS Teams. 

When I set up the first step from HeyMarket and test a trigger, I get the following error.

A chat contact could not be found: Unexpected token I in JSON at position 0

I have a premium account at HeyMarket. 

I have plenty of contacts within our HeyMarket account.

Any suggestions would be appreciated.


Thanks in advance,




Best answer by meDave 18 December 2020, 00:35

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4 replies

Userlevel 7
Badge +14

Check your HM app connection here:

You can submit a ticket to Zapier Support here:

Userlevel 7
Badge +10

Hi @meDave 

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.

Userlevel 7
Badge +11

Hi @meDave!

I checked some resources here and didn’t find anything about that particular error with Heymarket. Before I pass you over to our Support team, have you tried skipping that test, finishing up your action step(s) then turning the Zap on to see if it works when it’s live? Sometimes even when the trigger doesn’t test properly, you can still enable the Zap and have it run successfully.

Would you mind giving that a try, if you haven’t already?

Userlevel 1


Actually, turns out that MS Teams has an HeyMarket app (beta). I tried that and got it working, so for now, we’ll go with that option. 

But thanks for all the help!