Tasks to matching end result


I am trying to simply send names and email addresses via a webhook from one platform to another. Zapier is doing hundreds or even 1 or 2 thousands tasks per day but I am only ending up with dozens of email addresses in the destination platform each day. Some are making it through but the bulk are not, but they are all marked in zapier as 'Succes' so I'm not sure what is going wrong. Any one else dealt with this? Please help.




3 replies

Userlevel 7
Badge +14

Hi @lhrs 

Good question.

The Zap action step is to create/update, so perhaps many are Persons are being updated (vs created).

In the Zap Runs history details, you can see the DATA IN/OUT for each Zap step to help you troubleshoot:

The DATA OUT from Step 2 (rasa) should return a Person ID that you can use to troubleshoot in rasa.

Thanks Christina. Here are a couple of screen shots. It's on a 2 step zap which I thought was simple but the results are very odd.




Userlevel 7
Badge +9

Thanks for reaching out in community and sorry to hear you’re running into this!

I hope you don't mind, I’m going to move your question to our Code & Webhooks forum. Full transparency, since webhooks are a slightly more advanced approach support and troubleshooting for these zaps will be limited. That being said, this is the best home for your question since this is where our more savvy community members tend to hang. 🙂

One thing that may help the community are screenshots of your trigger and action setup - just be sure to remove any sensitive information like API keys, email addresses, or full names. Thanks again!