Best answer

Items from Child Array Being Removed

  • 6 October 2023
  • 2 replies

I am working on a ZAP to get information about a thread in LiveChat.  I am calling a webhook and I get json similar to this:


"id": "CHATID",
"users": [],
"thread": {
"id": "XXXXXXX",
"tags": [
"events": [
"id": "1",
"type": "message",
"text": "Thanks for stopping by, how can we help? ",
"id": "2",
"type": "message",
"text": "hi",
"id": "3",
"type": "file",
"name": "test.png",
"url": "",
"content_type": "image/png",
"width": 100,
"height": 100,
"size": 12010
"id": "4",
"type": "message",
"text": "here is a file to test getting attachments",
"id": "5",
"type": "system_message",
"text": "archived the chat",
"system_message_type": "manual_archived_customer",

What I want to do now is look to see if there are any file attachments.  The problem is that when I pass it to a Code step, it returns the items as a strings for the child objects.  So, each child object property is grouped by properties, so I get events type, events text, etc..  The issue is that if the first element is blank it removes them.  So, while file is element two (zero based indexes) when I look at events type, the corresponding events name element doesn’t exist, because it is element 0.  It is a bit frustrating as when you see fields that are being passed to the Code step, it shows “,,test.png,” for events name, but when I split the string, it just has one element.  How are others handling this?  I really just want to grab the events with a type of file and then process them.  Thanks.




Best answer by Troy Tessalone 6 October 2023, 16:26

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2 replies

Userlevel 7
Badge +14

Hi @William Wade 

Good question.

Try using this Zap action: Formatter > Utilities > Line Items to Text

You can convert the array items to be a string that you can then parse in a Code step.

Guidance can be found in this related topic:


That seemed to have work.  Thanks.