I’m trying to connect an optin form from Flodesk with a trigger tag on ActiveCampaign that starts an automation. When I go to test the zap it says “Contact not found”. The contact is active in the segment on Flodesk so I’m not sure where the error is coming from?
Failed to create a contact tag in ActiveCampaign: The app returned "Contact not found"
Hi
Good question.
We will need more context about your Zaps and the error.
Please post detailed screenshots with how your Zap steps are configured along with the encountered error.
When someone opts in on my Flodesk form they get added to a segment which is the Zap trigger. That seems to be connected fine and the contacts are found when I go to test that step. I’d like that step to Trigger an automation in ActiveCampaign by adding a trigger tag to that contact. When I go to send the test for the ActiveCampaign step I get an error message. I know the contact is in the right segment on Flodesk but I’m not sure where they’re getting lost along the way.
Hi
I’m not seeing any related issues regarding your concern. Can you please turn the Zap off and then turn it back on after a minute so that the Zap will be refreshed?
Let us know how it goes!
Hi
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/18ec82fa-c9ab-49f1-a8d9-57cb91468bbe.png)
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/358860bd-135c-4a4c-a3d9-5c08b8b20cb1.png)
Hi
I’m sorry to hear your having trouble with your Zap.
Could you kindly share a screenshot of how you’ve configured your trigger step? (If there’s any personal information, kindly blur them.)
That’ll help me make sure I give you the best suggestion possible.
Looking forward to your response!
Hi
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