ChatGPT chat with assistant failing to retrieve file

  • 11 November 2023
  • 6 replies

Im trying to create a zap that allows a chat GPT assistant that i create to talk to my facebook leads.
All the steps are working fine however…. the only issue im having is that the assistant is failing to retrieve the file that is uploaded… I have tested everything imho. It even shows that the file is retrieved just above the full response.

as can be seen by the tool and file name being present….

This is the only step thatneeds to be solved so that the bot is fully functional.

6 replies

Userlevel 7
Badge +14

Hi @Dardakid 

Good question.

Can you post screenshots with how your Zap step is configured to help give more context?



Userlevel 7
Badge +14


Can you post screenshots with how each Zap step is configured to give us more context?

Step 2:


step 4:

step 5:

Step 6:

Here goes….

Userlevel 7
Badge +14


For Step 3, the File field expects a file object or a file url, instead of a File ID.


Can you post a screenshot of the matching file that’s been uploaded in the OpenAI files?


I don’t see a variable from Step 3 used in any following action steps, so not sure that step is needed.

Gotcha, ill make that change!

Thanks for helping me troubleshoot btw… eager to get this sorted.