Hello,
I’m getting this error only when I try to create a New Contact Zap from AutoTask to another platform.
I get this message :
Error code: Error while retrieving: The app did not respond in-time. It may or may not have completed successfully.
That said, the update contact works fine but it only seems to pull one contact and no others. AutoTasks seems to pulling information from its find so I think this could be an issue with Zapier. Can anyone help?
Best answer by rakhtar91
View original
+14
Hi
To help us have more context, post these screenshots:
Hello, thank you for getting back to me. Currently it’s pretty simple,
Step 1: New contact in Autotask
Step 2: Create Contact in Hubspot
I’ve attach a screenshot of what I get currently.
+14
Check your Zap app connection here: https://zapier.com/app/connections
You may need to try reaching out to Autotask Support for help with their Zap app integration:
https://ww1.autotask.net/help/Content/KB_Autotask/Integrations/KB370000000465.html
I’ve reached out to AutoTask initially, I managed to get my API systems picking up data in another zap with “update contact” but when I pick “New contact” there’s an issue.
I can show you that zap if you want?
Connect shows as fine
+14
You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help
I’m currently using a free plan which isn’t letting open a ticket unfortunately. I would like to purchase a plan eventually but I don’t want to pay for something if it’s not working for the free plan if that makes sense.
+14
Try creating a new Zap.
Try removing, then reconnecting the Autotask Zap app account.
Hello,
Just did this and it still doesn’t work unfortunately.
+14
You may want to try working with Autotask Support to explore the use of a webhook event for new contacts.
Zap trigger: Webhook - Catch Hook
This will generate a unique webhook URL to configure in Autotask.
+14
Care to share how your resolved it for others that may come across this topic?
Had a play with some Zapier settings and it seemed to work after. Not sure exactly which setting fixed it to be honest.
+4
Hi
It’s nice to know that your Zap is working now as intended. We would love to see how you did it so other members can quickly return to this thread in case they encounter the same error message you experienced.
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