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This post is dedicated to providing updates on bug fixes, enhancements, and new features added to the Intercom <> Zapier Integration. Please refer to the comments below for the latest information changes.

Apr 24, 2024

  • Feature: A new trigger - Updated Contact
  • Status: Implemented
  • Details: The new Updated Contact triggers when a Contact is updated in Intercom
  • Feature: New features for the Send Incoming Message action
  • Status: Implemented
  • Details: The action Send Incoming Message now works for any type of Contact (lead, user, visitor—not only just users), supports searching by both email address or Contact ID (not only just email address), and checks for non-existent or duplicate Contacts

Apr 29, 2024

  • Feature: Real sample data for New Conversation and Tag Added to Conversation
  • Status: Implemented
  • Details: New versions of the triggers New Conversation and Tag Added to Conversation now have real sample data instead of a hard-coded sample

May 2, 2024

  • Feature: New functionality for the New Closed Conversation trigger
  • Status: Implemented
  • Details: The trigger New Closed Conversation now includes the entire conversation (not just a single message)

May 14, 2024

  • Feature: A new trigger - New Ticket
  • Status: Implemented
  • Details: The new New Ticket triggers when a new Ticket is created in Intercom
  • Feature: A new trigger - Updated Ticket
  • Status: Implemented
  • Details: The new Updated Ticket triggers when a Ticket is updated in Intercom
  • Feature: New ways to add or remove tags from a Contact, User, or Lead
  • Status: Implemented
  • Details: The actions Add Tag to Contact and Remove Tag from Contact can use an ID or user ID (not only just an email address as before) (note: this was done via replacement actions for the previous actions Add/Remove Tag on User and Add/Remove Tag on Lead)
  • Issue: Company information is missing from the New User trigger data
  • Status: Resolved
  • Details: For the trigger New User, company information is now properly included
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