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Question

Zapier Chatbot can't find information in Tables

S

Hi,

I've created a chatbot with two knowledge sources: a document with general information and a table with FAQ. When I ask a question covered in the FAQ, the chatbot fails to find the answer. However, if I explicitly mention in my query to check the FAQ, it then retrieves the answer.

I tried configuring the chatbot to always check the FAQ in the directive, but it didn't solve the problem. It seems the only effective method is to specifically instruct the chatbot to search the FAQ in each prompt.

Why does specifying the knowledge source help the chatbot find the answer? Ideally, it should be able to retrieve the information without needing such directions.

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