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I can't find my Mailchimp campaign in the drop-down field

  • 29 September 2022
  • 8 replies
  • 239 views

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Hello

I’m new to Zapier and I want a Mailchimp campaign(Newsletter sign up) to be sent to a new user who just subscribed a newsletter through Tidio on my website. So I made a Zap as below.

 

Trigger(1.Contact sent from bot in Tidio)>Action(2.Send Campaign in Mailchimp)

The problem is that I can't find the only campaign(Newsletter sign up) on Mailchimp I'm looking for at the campaign list. The only campaign that appears is ‘Email contacts from your customer journey’ which I don’t know what it is. 

 

 

So my questions are
-Why the campaign, Newsletter sign up, is not showing up?
-Is this the right way make a zap to acheive the goal I want?

 

I tried other thing such as reconnected the apps and asked this question to Zapier and Mailchimp support but two are not really helping me. 

 

Your advice will be helpful.

Thanks

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8 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Harry Son 

Good question.

Try this...

In Mailchimp, configure the desired Customer Journey Automation to be triggered by a Tag.

Then in the Zap, make sure to add/update the Subscriber and add the desired Tag.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
H

Hi @Harry Son 

Good question.

Try this...

In Mailchimp, configure the desired Customer Journey Automation to be triggered by a Tag.

Then in the Zap, make sure to add/update the Subscriber and add the desired Tag.

 

Hello @Troy Tessalone 

 

Thank you for your reply. I’m using a free plan of Mailchimp so I’m not able use the Customer Journey Automation. So I’m only able to use the campaign.

In this case, what should I do?

-Can I add tags to the campaign as well? 

-And do you know Why the campaign, Newsletter sign up, is not showing up?


 

MohSwellam
Userlevel 7
Badge +8

Hi @Harry Son 

 

The thing is you cannot do that in Zapier and Mailchimp, please look at this help article for more details .

 

https://zapier.com/help/doc/common-problems-mailchimp#i-only-want-to-send-a-campaign-to-one-person-not-a-whole-audience

 

You also need to check this resource in MailChimp 

 

https://eepurl.com/dyijXf

 

You might wanna then consider an alternative app like ActiveCampaign 

 

 

Founder of GeekyAir.com
Troy Tessalone
Userlevel 7
Badge +14

@Harry Son 

In Mailchimp, under Automations, Classic Automations and Customer Journeys can both be triggered by a Tag being added and be configured to send an email.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
jesse
Userlevel 7
Badge +9

Hey @Harry Son! How are things coming along here? Were you able to get things working with tagging contacts in Mailchimp? Let us know!

H

Hi @Harry Son 

 

The thing is you cannot do that in Zapier and Mailchimp, please look at this help article for more details .

 

https://zapier.com/help/doc/common-problems-mailchimp#i-only-want-to-send-a-campaign-to-one-person-not-a-whole-audience

 

You also need to check this resource in MailChimp 

 

https://eepurl.com/dyijXf

 

You might wanna then consider an alternative app like ActiveCampaign 

 

 

 

Hi @MohSwellam 

 

Thank you and sorry for the late reply. I was contacting Mailchimp about this problem and it took a while but didn’t get the information I want. 

 

So are you saying that Newsletter sign up is a Classic Automation which is not able to add tags?

 

H

@Harry Son

In Mailchimp, under Automations, Classic Automations and Customer Journeys can both be triggered by a Tag being added and be configured to send an email.

 

 

 

Hi @Troy Tessalone 

 

Thank you and sorry for the late reply. I was contacting Mailchimp about this problem and it took a while but didn’t get the information I want. 

 

Are you saying that it is available to add tags to Classic Automations, which is Newsletter sign up in this case?

 

According to the materials shared by @MohSwellam, it seems like it is not able to add tags to Classic Automations.

 

If it is possible, please share how to add it. 

Troy Tessalone
Userlevel 7
Badge +14

@Harry Son 

A GSearch returned this result to a Mailchimp help article that shows the available Mailchimp Classic Automation Triggers: https://mailchimp.com/help/all-the-classic-automation-triggers/

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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