I’m baffled by this because this was working a week ago, here it goes.
I’ve set up a Zap that monitors for new Hotjar survey responses, and sends a Slack message containing the responses including the page from which the response was collected (Zapier shows this variable as “Page Response URL”). Since yesterday, the Page Response URL has been showing up as NULL value in the Slack message.
In the Edit Zap interface, I can see that the variable has a value:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/4335269f-169a-4a7f-b786-79722b578052.png)
When I test the step, the Slack message shows up fine, like so:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/ce97930d-54d8-46f1-bd6c-3c78bf66e844.png)
but when a real Hotjar response comes in (not a test) the URL comes out as NULL.
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/3938e21a-9dd9-4c95-9591-10e008c9363b.png)
I’ve tested this further by removing the rest of the message text and just leaving the variable number. When a response came up, I received this email notification from Zapier, confirming that the variable does indeed return a NULL, even when the Zapier interface shows it as non-empty:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/22fee63f-21ca-4a4f-a04d-976f455abdb9.png)
I’m suspecting that this is a bug -- considering it’s been working in the last couple of weeks. We haven’t changed anything in the Zap recently that could have caused this.
Anybody know how to fix/troubleshoot this issue?