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Best answer

Why aren't newly added or deleted custom fields updating in my Zap?

  • February 7, 2023
  • 2 replies
  • 1027 views
A

I have deleted a few custom fields in our Follow Up Boss account and added a few new custom fields but all of these are not updating in Zapier. Thus, I am unable to select the right field when setting up action to complete the zap.

Best answer by Troy Tessalone

Hi @AnchorRealEstateNC 

Good question.

It can take some times for apps to sync these type of changes to their Zap app integration.

  • You can try waiting for some time, then trying again.
  • You can try using the [refresh fields] in the Zap action.
  • You can try reconnecting the app connection: https://zapier.com/app/connections

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34061 replies
  • Answer
  • February 7, 2023

Hi @AnchorRealEstateNC 

Good question.

It can take some times for apps to sync these type of changes to their Zap app integration.

  • You can try waiting for some time, then trying again.
  • You can try using the [refresh fields] in the Zap action.
  • You can try reconnecting the app connection: https://zapier.com/app/connections

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
A

Thanks @Troy Tessalone. I deleted the draft and started from scratch. That fixed the issue and updated the custom fields.

Appreciate the help.

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