HI @dbo!

It looks like you sent a message to our support team, who’ll be in touch as soon as they can. Thank you!

@SamB I follow a third party calendar that usually have 10-15 events/month. For some reason they had a technical glitch added/deleted a lot of events which made my 100 zap runs/month run out, but that cycle is reset now, and I have plenty of zap runs to use.

I contacted your sales team (?) as I was recommended above. Will they forward my issue to the support team?

Hi @dbo! 

Well this is certainly very odd indeed. You mentioned that the Zap runs were held due to quota problems, right? So I wonder if that’s why they are being hidden. 

Perhaps there’s some glitch where if there isn’t enough tasks left to replay them the held Zap runs aren’t being shown. Usually we’ll hold the held Zap runs until either the Zapier plan is upgraded or the billing cycle resets. At which point it should then be possible to replay them. Do you think could be what’s happening here or does your account now have enough tasks to replay the held Zap runs that are still missing?

At any rate it seems like this could well be a bug of some kind in which case our Support team will need to investigate that further. Hopefully they’ll be able to identify the cause of the issue. If they are, we’d love it if you could pop back in here to keep us updated, keen to know what caused those held runs to go missing here!

That is exactly what I first tried. See also the screen recording I did (the zip-attachment).

Hi @dbo,

I am jumping in here to see if I can help! To see your held runs, please click on the banner “Help Me Fix It” above then the “Replay these Zap runs” will pop out in the banner.

After that, it will take you to the Zap History, where you can see your held runs on all of your Zaps.

Please give that a try and keep us posted!

Thanks!

Already done that.

@dbo 

Otherwise, you may need to open a ticket with Zapier Support: https://zapier.com/app/get-help

That is exactly what I have done:

@dbo 

Set the Status to Held.

Possibly adjust the Date Range to be wider.

Otherwise, you may need to open a ticket with Zapier Support: https://zapier.com/app/get-help

Checkboxes?

This is empty:

@dbo 

Start fresh and go here: https://zapier.com/app/history/

Then select the Status as Held to filter the Zap Runs.

Make sure your checkbox is unchecked until you see the Held Zap Runs.

I have tried that but it doesn’t help. Besides, if I remove the date interval the default interval is automatically filled in again. Attached is a screen recording of how it looks. Any suggestions?

Hi @dbo 

Good question.

Make sure to remove the existing Filters.

Then you can set the filter to just this Status.