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"Unauthorized" error on Gmail > Trello Zap

  • 1 August 2024
  • 6 replies
  • 20 views

Hello!

I set up a Zap where a new email (that meets certain parameters) will trigger the creation of a card in Trello. Everything appears to be connected correctly, but the final test returns an “unauthorized” error. I’ve looked at the troubleshooting doc, reconnected accounts, etc, and I’m at a loss! Any tips? Thanks!

@Troy Tessalone You got it, thank you! I appreciate your help :)

@CaitieMeansBusiness

Issue is likely with the 2 Attachment field values.

Use this tool to get the proper direct download link for a GDrive File: https://sites.google.com/site/gdocs2direct/

NOTE: Make sure the link is for a publicly accessible GDrive file.

 

RESOURCES

Using files in Zaps: https://help.zapier.com/hc/en-us/articles/8496288813453-Send-files-in-Zaps

 

@Troy Tessalone here you go!

 

 

@CaitieMeansBusiness 

Post screenshots showing how the Zap step is configured in the ‘Action’ tab section so we can see the field types and field descriptions.

 

Hey Troy -- I think this image shows everything you asked for. Thanks!

 

 

Hi @CaitieMeansBusiness 

For us to have more context, post these screenshots:

  • The encountered error
  • How your Zap steps are outlined and configured in EDIT mode

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