Unable to connect and utilize shared mailboxes in Microsoft Office 365 through Zapier

  • 5 February 2024
  • 1 reply



I saw that you now support shared mailboxes, but despite reading your guide on how to do this, I’m unable to see my shared mailboxes (and there are several I have read and write access to). Can you please provide more information like screenshots on how to properly connect with and utilize a shared mailbox in Microsoft Office 365?


Here’s what I’m trying to do:

  1. I have a shared mailbox that’s called All spam messages received in my domain automatically go to this shared mailbox.
  2. When a message is received in this shared mailbox, I want to use Zapier to auto-send a reply to it if the address is not “noreply”, etc that says the message has been identified as spam, and to please unsubscribe our domain from marketing emails in the future.



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1 reply

Userlevel 7
Badge +6

Hi there @NerdSharon,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please send a screenshot of the “Action” section of the action step? Like so:

(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.