We are having this problem too, but it only stopped pulling data from shopify 12 hours ago unlike others who mentioned it’s been going on for days. Can you add us to the list?

Please add me to the list 

we are currently getting the following error for the triggers on Shopify to Google Sheets

Failed to fetch an order from Shopify

Error while retrieving: 'NoneType' object is not subscriptable

Can you add me to the list as well please

@SamB Can you please add me to this affected this as well? Hope to see this resolved asap.

We have the same problem. Please add us to the list.

This is also affecting our store. Please add us to the list. Just started for us on the 16th of may

@SamB Please add us to the notification list.  Please fix ASAP😭

Same issue

Same issue, please notify us when this is fixed. It is very urgent for us.

Thanks for reaching out here @najmwah, @Selleton Scales, @eduardo s, @gfc-automations, @Peregrin Workwear, @professionalbotanicals, @ddmagill, @thudso3 and @zank! 👋       

I can’t give any estimates as to when this is going to be fixed by but you’re all on the list of affected users so we’ll definitely notify you as soon as it is. I really hope it will be sorted soon, I know how frustrating this issue must be for everyone here.

I’ll be in touch if I have any news or other workarounds to share. In the meantime, the workaround I mentioned previously (triggering from order notification emails instead) might be your best bet for now.

@SamB The triger will not have all triggering from order notification emails instead will not include the full information specially the discount rate and the coupon code

I have experienced the same issue. I thought that after reconnecting my shopify accounts and re-running that I had resolved it. Unfortunately not all data was being processed on the order object, specifically order.customer.orders_count; zapier’s interface does not include all of the information I would expect, and which was relied on before this bug emerged.

@SamB Apologies, I believe it is working now we do not have this issue anymore

Sorry to hear that those order emails don’t have all the desired information @rashed. 

Thanks for letting us know, @chriskj. I’ve added you to the list of affected users too.

@KeepSpace - yes, I believe a potential fix was deployed recently but the bug report has not been officially closed yet. Once it is, everyone on the list of affected users will get an email notification to confirm that it’s been resolved. And we’ll be sure to follow up here to confirm that as well. 🙂