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Hey anyone. I’m trying an automation to receive a whatsapp notification each time a response is made on my website. It worked a couple times and then I stopped receving WhatsApp notifications whatsoever. 

 

Anyone facing the same issue? 

Hi @PatricioSoto 

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/


This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

 

 

Messages are marked as sent but I never receive them


@PatricioSoto 

Things to check:


Does this only work with business accounts? My Zapiers show success and the history looks fine, but nothing is arriving on WhatsApp.


I tried with a business account and with a personal account. Both the same results: the tests work fine but when activating the zap nothing arrives to any account and success history is shown as well. 


@PatricioSoto 

Help link that includes country restrictions: https://developers.facebook.com/docs/whatsapp/cloud-api/support#country-restrictions

 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help


The worst part is that Zapier sent me an email saying, 'You're almost out of tasks,' but I haven't received any tasks!


@srodriguez 

Zap Run actions that are successful count as Tasks.

But, delivery of the message could be a separate issue outside of the Zap step performing the action.


Does it work only with business accounts…?


Hi @Daniel92,

WhatsApp Notification works on standard and business accounts. Our help article for WhatsApp Notification did not mention any plan requirement. You can learn more about that here: https://help.zapier.com/hc/en-us/articles/19805639844621-Send-messages-in-Zaps-using-WhatsApp

Hopefully, this helps.


Hi @Daniel92,

WhatsApp Notification works on standard and business accounts. Our help article for WhatsApp Notification did not mention any plan requirement. You can learn more about that here: https://help.zapier.com/hc/en-us/articles/19805639844621-Send-messages-in-Zaps-using-WhatsApp

Hopefully, this helps.

Thanks a lot for the useful Article...


Hi @Daniel92,

 

We are glad that Ken’s recommendation got you up and running. Cheers!


I don’t know which whatsapp api are you using, but this video shows how to receive a whatsapp message into a group, everytime a zapier form is submitted, I hope it helps:

 

 


Has anybody had any luck solving this issue?

This is the response from support:

Hello, 
 
We know issues like this have a significant impact on your workflows, and we do our best to resolve them as quickly as possible.

However, I’m not able to provide an estimated timeframe for this resolution. Many factors are involved, so it’s challenging to predict exactly when an issue will be fixed.

What I can share is that the bug has been logged, and the relevant teams are aware of the issue. I’ve also confirmed that you will be notified at this email address as soon as there is an update or the issue is resolved.
 
Can you search WhatsApp for the following number? This is the number to which messages from us are sent. I want to verify that it hasn't been archived and muted.
 
1-213-892-7437
 
I wish I had better news here. I'm sorry if this isn't the answer you were looking forward to hearing back from me.
 
If you have any additional questions or concerns, please let me know.

Not helpful at all.


Hi @Oliver Chakal,

I’m really sorry to hear that you’re facing this issue with the WhatsApp Notifications app. I completely understand how frustrating this must be for you. Unfortunately, the problem is a bug that our team is currently working hard to resolve. I know waiting for a fix can be tough, and it’s not the news you were hoping for.

Please know that our engineers are aware of the situation and are doing their best to address it as quickly as possible. I truly appreciate your patience and understanding during this time.


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