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Question

New Lead in Facebook Lead Ads to Create Ticket in Zendesk - Error

J

Using  New Lead in Facebook Lead Ads to Create Ticket in Zendesk, passing the fields “Full name” and “Phone”. The ticket is created at Zendesk but the fiels are not passing.. Can someone help?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

christina.d
Userlevel 7
Badge +9

Hey there, @João LS Cruz!

I can see you were able to open a ticket with the support team - which is perfect. You’re in the best of hands. Keep us in the loop though - we’d love to know how ya’ll ultimately resolve this. 🙂

Troy Tessalone
Userlevel 7
Badge +14

Hi @João LS Cruz 

Good question.

Please post screenshots with how your Zap steps are configured with the data points mapped between steps in order for us to have more context, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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