Best answer

Microsoft Excel error: The app returned "You do not have permission to open this file in the browser.".



Show first post

38 replies

Userlevel 2
Badge +1

@Jon Hall and @UXD 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

I've had a ticket open for over 8 days and we're not getting anywhere at the moment I'm afraid 😓

Userlevel 7
Badge +14

@Jon Hall and @UXD 

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Userlevel 2

Hi, I got the same problem with all my zaps yet… Since a few days all existing excel integration are not working anymore...

Userlevel 2
Badge +1

Thanks. It might be that but I can’t figure out what to do if that’s the case. Excel / Microsoft say there’s nothing at their end and I’m having the same error with any Excel account and / or file and folder that I try.

 

And nothing seems to have changed at that end since last Saturday when all these Zaps worked ok.

 

Jon

Userlevel 7
Badge +14

@Jon Hall 

From the error it seems related to permissions with the Excel account or the Excel files or the folder where the Excel files are hosted.

Userlevel 2
Badge +1

I have considered this.

 

But I have 104 Zaps that run off several different Excel sheets so it would be preferable to sort out this problem rather than having to shift everything over to Google Sheets.

Userlevel 7
Badge +14

@Jon Hall 

Try using GSheets instead of Excel.

Userlevel 2
Badge +1

Thanks for this but I've looked through the help articles to no avail.

 

And I have an ongoing ticket since Monday which doesn't seem to be getting anywhere - they keep suggesting that I make the same checks they've already suggested and that I've already made 😓

Userlevel 7
Badge +14

@Jon Hall 

Help articles for reference for using Excel in Zaps: https://zapier.com/apps/excel/help

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Userlevel 2
Badge +1

@Jon Hall

Perhaps the value being used to lookup is not an email address.

 

 

It is an email address. The Zap history shows this loop is putting the email addresses in fine.

 

It’s a problem across all my Zaps that involve Excel, no matter what Zapier is requesting and with what information.

 

All these Zaps worked fine until about 8am last Saturday morning and, as far as I can see, nothing has changed since.

 

Thanks,

 

Jon

Userlevel 7
Badge +14

@Jon Hall 

Perhaps the value being used to lookup is not an email address.

 

Userlevel 2
Badge +1

Hi,

 

I’ve got quite a lot of Excel steps in numerous (104) Zaps which are all erroring in the same way having always worked fine until last Saturday.

 

They either add new rows or find or update existing ones.

 

Below is example of a find row step that currently produces the “"You do not have permissions to open this file in the browser." error.

 

 

 

Thanks for your help - it’s much appreciated :)

 

Jon

Userlevel 7
Badge +14

Hi @Jon Hall 

To give us full context, post screenshots with how your steps are outlined and configured, thanks.

Reply