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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

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Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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7206 Topics
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Kate from EratosNew
asked in Troubleshooting
Zendesk Sell - New Contact trigger - Is Organization filter not working

We have a Zap that is using the Zendesk Sell - New Contact trigger.In the trigger, there is a Filter for “Is Organisation”.When that is set to false, the Zap is still running for a Contact that is marked with Is Organisation = True.Any idea how we can fix that?Thanks!

2
jesse
2 years ago
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liambothaBeginner
asked in Troubleshooting
Attempting to clear Google Sheets resulting in "Invalid Request" error

Hey guys, I currently have a google sheet that needs to be cleared daily and I have tried doing this by creating a new blank worksheet and replacing it with the existing sheet. However whenever I test the Zap I get the following error “There was an error writing to your Google sheet. Invalid requests[0].addSheet: A sheet with the name "Details" already exists. Please enter another name.” However I've tried all the troubleshooting problems and override “True” is selected. Is there maybe something I am doing wrong or another way to achieve this? Any help is appreciated!Thanks

4
jesse
2 years ago
E
EchoAutomationNew
asked in Troubleshooting
Can't Update Google Sheet Rows

I have tried several different ways with different Zap apps and I can NOT get a Google Sheet row to update when an email is added.  I want a sheet row to get updated when the email field from the initiating app is updated.  I keep getting “There was an error writing to your Google sheet.”  I use a ‘Lookup’ to make sure I can find the row that has been updated and it works great - but when I go to update the row - I get that error.  I tried with multiple trigger apps and get the same result.  HELP!!! (please)

2
jesse
2 years ago
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StormforgeNew
asked in Troubleshooting
Zapier says it's sending Tweets, but nothing is appearing on Twitter

As the title says, the Zap says it is successfully sending Tweets to my Twitter account, but nothing is appearing on that end. I've tested the Zap and, again, it says it successfully sent the Tweet, but somewhere between here and Twitter, it gets lost. It was working a few days ago, but suddenly stopped.Does anyone know what may be the culprit?

6
jesse
2 years ago
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TAHUNew
asked in Troubleshooting
Can't add role to discord id

Hi everyone, as per subject can’t succes adding role to discord users, i’ve already read all related posts( hope ) and tried many steps, actually I trigger by row in google sheet, find user and the add role using that ID, i always  got error in test and it does never complete task when in run, how to solve this  ?

1
christina.d
2 years ago
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Steve EllerNew
asked in Troubleshooting
Schedule Trigger Not Working

I have tried setting times for this zap numerous times and it never seems to work. As you can see I have a Schedule trigger with a time (and a time zone of set to Denver with me in Colorado Springs) and Delay and it never seems to fire. I need to make sure this test Zap is working before I deploy it on another Zap.   I have tested each step and there are no errors. Any ideas how to get this to work correctly?  

9
S
2 years ago
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madeWORKSHOPBeginner
asked in Troubleshooting
Issue with Looping running out of sequence

Could anyone explain to me why my Zap appears to be processing items out of sequence when looping? I’m feeding the Looping action an array of data in a specific order, each item then looks-up an Airtable record and creates a new row on a Google Sheet using that info. The array of items are being received in chronological order according to the ```date``` attribute, but are getting created out of order in the spreadsheet. Attached screenshots showing the loop iterations and the output in the spreadsheet.  

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M
2 years ago
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Collingwood FoundryBeginner
asked in Troubleshooting
Error Message - " Already Enabled"

My zap turned off and now when I go to reenable it I get this error message 

1
Troy Tessalone
2 years ago
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Support 12BuildNew
asked in Troubleshooting
Google Spreadsheet 'Too much data' error

I keep getting the error ‘Too much data’ in Zapier when transferring to Google Docs. Even when I empted the Google Docs file. Any tips? 

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Troy Tessalone
2 years ago
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joshfifelskiBeginner
asked in Troubleshooting
Airtable to Webflow Zap getting “Validation Failure” error

Hey all,  I’m trying to link an airtable table to Webflow CMS via Zapier and I’ve followed all of the steps that someone previously had done and I’m still getting the “ValidationError: Validation Failure”.  Here is a loom of what’s going on: https://www.loom.com/share/d0156a49e23743af94d7e6d699368867 

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christina.d
2 years ago
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leandreNew
asked in Troubleshooting
MailerLite WebFlow newsletter subscription Zap error due to spam emails?

Our MailerLite x WebFlow Newsletter Subscription zap keeps stopping automatically due to a flood of failed requests/errors. We also noticed that the 200-300 failed requests happened on the same day. All of them were subscribing with the email “support@google.com”.Has anyone experienced this issue? Is it just a spam attack? If it is, what do we do to prevent it from happening in the future?

1
Troy Tessalone
2 years ago
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TolkevaerketNew
asked in Troubleshooting
Why does Podio disconnect from Zapier?

I have set up a flow in zapier.It is a link in an E-mail ( this link is a link to a google form) When a person fills the form (Email and a workspace-name) it generates an action in Podio. It create a message in a certain workspace, that tells the members of that workspace, to let the person in to the desired workspace.It works perfectly fine. My problem is, that it only works for a period, and then an error occursHow can that be?

4
SamB
Community Manager
2 years ago
B
ButtonjerBeginner
asked in Troubleshooting
Microsoft Office 365: Unable to send an email. Error Code 413

This post was split from the topic: Outlook emails not sentHi it has been a month and this still isn’t working: 

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SamB
Community Manager
2 years ago
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weinsteinrocksNew
asked in Troubleshooting
New Saved Message not working for private conversations In Slack

I’m using the Saved message in Slack, but it’s only working when I save a message in a channel.  When I save a message in a private conversation, the trigger does not work.

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Troy Tessalone
2 years ago
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tb7628New
asked in Troubleshooting
Wordpress to Twitter Zap no longer displaying images

Hi, I had a zap set up for wordpress to twitter. Each time a new published post was created it would display the “Title”, “Custom Text”, and “Link”. Previously the link would always create a box that pulled the featured image and that image would serve as the link in the tweet. Recently it stopped doing this and only displays the link, regardless of whether or not it is shortened by zapier. Can anyone advise on what could be preventing it from gathering the image?

1
Troy Tessalone
2 years ago
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joshrooNew
asked in Troubleshooting
Can't connect Shopify with Facebook Offline Events: “You can't use offline event sets until the terms of service are accepted for” error

The app returned `{"message":"You can't use offline event sets until the terms of service are accepted for... Please accept the terms of service at https://business.facebook.com/events_manager2/?business_id...But when I click on to the link, there’s no terms to be accepted.I’ve tried a new browser too.Any ideas?

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jesse
2 years ago
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Amy HWBNew
asked in Troubleshooting
Facebook Offline Conversions “You can't use offline event sets until the terms of service are accepted for COMPANY” error

Hi there, I am trying to set up Shopify, Facebook Offline Events Conversions. Every time I run a test, I keep getting this message:The app returned `{"message":"You can't use offline event sets until the terms of service are accepted for COMPANY. Please accept the terms of service at https://business.facebook.com/events_manager2/?business_id=BUSINESSID&data_source_i But when I click on the link, there is NO TERMS to be accepted. What do I need to do to get this working?

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jesse
2 years ago
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michellepinkcallersNew
asked in Troubleshooting
Zoom - Youtube Zap error: "Media type 'text/html;charset=utf-8' not supported"

I recently have had all my zoom to Youtube zaps break…. anyone have any insights.  Here is the message I’m getting:  The app returned "Media type 'text/html;charset=utf-8' is not supported.".

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jesse
2 years ago
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bkeithBeginner
asked in Troubleshooting
Pardot error code 201

Setting up Zapier to add a Prospect in Pardot.Receive the following error message:An error occurred while searching for (or creating) a prospect.Pardot ran into an error: Business Unit specified in Pardot-Business-Unit-Id header not found or inactive.. Error code: 201I see this has been asked before, but there is no resolution in the ticket: 

3
Troy Tessalone
2 years ago
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KatieClientServicesManagerNew
asked in Troubleshooting
AgencyBloc error "Invalid or Missing Record"

I am trying to make a zap that will create an activity in Agencybloc every time an event is created in outlook. Every thing looks good but when I test the trigger I get this message in the Agencybloc section:The app returned "Invalid or Missing Record Association Type or ID". Anyone know how to fix this?

3
Troy Tessalone
2 years ago
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devopsuserBeginner
asked in Troubleshooting
Formatter (Date/Time) not working consistently

Hello, i have an automatization that convert date to + 6 month, but any cases doesn`t work correctly, can anyone help me?  I have a good input:But not good output:    HOWEVER i have a similar case: Good input: Good output:  

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Troy Tessalone
2 years ago
A
Andrew HartNew
asked in Troubleshooting
Gravity Form Authentication failed

I am trying to connect my Zapier to WordPress Gravity forms, and I am unable to do and running into the following issues We hit an error adding your new accountauthentication failed: Your current version of the Gravity Forms Zapier Add-on is not compatible. Please update your add-on to use the Zapier integration.Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more informationWhat can I do to resolve this? 

3
A
2 years ago
R
Recess TruckBeginner
asked in Troubleshooting
Create Invoice in QuickBooks Online results in “A business validation error has occurred”

Hi Kind and Helpful Community,I am trying to have our webform from Squarespace automatically create a invoice in QBO.I keep getting following error message: “Test Action Error” and when I hit Troubleshoot it asks me to make sure “Shipping” is turned on in my Quickbooks Online. My shipping IS turned on… is there anyone who could help me understand what is going on or do you have a zap that I can kindly copy please? Thanks,-Jessica @ Recess Truck 

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R
2 years ago
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DaveBellNew
asked in Troubleshooting
Selected Firebase path not working

I am trying to output email address from a Firebase database to a Google Sheet. Simply I want to extract the first name, last name and email address for users which download our App. However when I am trying to do this in the setup within Zapier it is asking me to Enter a Firebase / Firestore Path, see below and attached screenshot.My question is where do I find this path? I have tried using the /user directory from the database but this doesnt seem to work. Any ideas would be much appreciated.  ThanksDave Specify the path to the object's key which contains the child objects to be queried, such as foo/bar/here. 

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robschmidt
2 years ago
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idandNew
asked in Troubleshooting
Getting “authentication failed: 403 Forbidden” error when trying to connect S3

Hi there, I’m trying to connect my S3 amazon account to Zapier. I’ve followed this article to create a new user with permission - https://zapier.com/help/doc/how-get-started-amazon-ses#create-security-credentials-by-adding-a-new-zapier-user-to-iam I gave the right permission(AmazonSESFullAccess).I got Access key ID & Secret access key.I’m getting this error -  What I’m missing? Thanks,Idan. 

1
Troy Tessalone
2 years ago
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