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Troubleshooting

Post here if: you've run into an error, have found a bug, are experiencing problems, and/or things are generally not working properly.

  • 7,401 Topics
  • 34,139 Replies
Video

Troubleshooting your Zaps (session from ZapConnect 2021)

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7401 Topics
K
kristenkramerNew
asked in Troubleshooting
Subject field is Zap is not populating as Title in Outlook Event

I’ve created a Zap for the following:New event created in Outlook Calendar A Filter in Zap = Does not contain “Viva” Create event in Outlook Calendar BWhen the event is created in Outlook Calendar B, the meeting title is not populating and there isn’t a “TITLE” field available in Zapier to map the information as the meeting title versus an e-mail subject line.I think it’s because the Zap is looking for an E-MAIL similar to the way Google Calendar works… and Outlook and Google Calendar do not operate in the same manner.Any thoughts on how to map the fields so that the meeting title on Calendar A is carried over to the new event created on Calendar B?There doesn’t seem to be any additional fields that work as the “title” of the meeting.Here’s a link to the Zap, https://zapier.com/shared/de2acc5e52b30fe5b20eae9958d0438c4c6dac1e

2
Danvers
2 years ago
S
StaceyLNew
asked in Troubleshooting
Phone Number not pulling in from WordPress

Hi all!Thank you in advance for any and all help.I am creating a zap from Wordpress into a SMS platform to send new users a welcome text. I am using Ultimate member as my form system, and it collects the phone number for the user profile. However, Zapier is not pulling in this data. It doesn’t even show that “phone number” at all is a variable in Zapier. Is there anyway I can pull in this phone data?

1
christina.d
2 years ago
A
awilliamsBeginner
asked in Troubleshooting
Stuck at .txt. Can't get Typeform PDFs to download in Google Drive

Hello, I have two Zaps set up with the ultimate goal of getting Typeform responses moved into a downloadable PDF in Google Drive. The first Zap is running successfully, which is taking Typeform responses and moving them into a template in PDF Filler, then creating a new PDF document with the user’s email address as the file name. The second Zap is giving me a headache, and that’s moving that completed PDF from PDF Filler to Google Drive. I can only generate a .txt file in Google Drive, and I do not have the option to select a file as shown in the Zapier documentation. This is the same problem described in this form post, but changing that first step isn’t solving my problem. Any help is much appreciated! 

16
T
18 days ago
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KTinBK2Beginner
asked in Troubleshooting
New Contact Apollo.io trigger is not triggering my Zap

Hi!  Has anyone else had issues with the apollo.io Triggers?  I am initiating off of a new contact and that does not seem to be starting my Zap. The documentation with Apollo is unclear what exactly counts as a new contact- is it saving the contact to a list or a different step. Thanks!KT

6
SamB
Community Manager
4 months ago
T
TPX_RohanNew
asked in Troubleshooting
New Payment Trigger payment type

I am trying to create a trigger so when a payment is added to an invoice in Xero another action happens however our client puts payments into specific accounts none of which are listed in zapier, only standard ones such as ACCRECPAYMENT as such it is not picking up on any payments can anyone advise on a solution Thanks

2
christina.d
2 years ago
A
AEIINew
asked in Troubleshooting
Account Email Validation

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.I have sent this support request three times and no one from support answers …I have an account that I have created my first Zap and it will not publish because it states that my email needs to be confirmed:“You must confirm your email address before enabling this Zap. We have sent an email to xxxx.xxxxx@aeii.net”I have clicked on the link to send me the email so I can confirm, and I never get the email.Yes, I know to check spam and junk, and AI have gone to the root email server and determined that no email is ever received.The big issue is that support doesn’t bother to respond.

3
A
2 years ago
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MariaCarrasNew
asked in Troubleshooting
Facebook Group Error: Failed to create a post message in Facebook Groups (#200)

I have a zap where when a record is completed in Airtable Zapier will automatically post the record contents in my private Facebook group. This was working fine until about 2 months ago where it just stopped posting to FB.The Zapier app is installed in my group. I even uninstalled and reinstalled it in case that would help but nothing.I get this error message: Failed to create a post message in Facebook Groups(#200) If posting to a group, requires app being installed in the group, and \ either publish_to_groups permission with user token, or both pages_read_engagement \ and pages_manage_posts permission with page token; If posting to a page, \ requires both pages_read_engagement and pages_manage_posts as an admin with \ sufficient administrative permission. Please check the settings within the Facebook Group, and verify that the Zapier application is enabled. You can learn more here: https://zapier.com/apps/facebook-groups/help#common-problems-facebook-groups-zapierDoes anyone know if

4
R
10 months ago
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ArielToNew
asked in Troubleshooting
Formatter to Notion -- Date still has original output

This post has been split from the topic: How to sync Read-Only events from Google Calendar? Hi @jesse Thank you for your response.Duplicating the calendars indeed did the job, but with some limitations, as I’ll have to manually follow up these calendars and update them by my own.When testing the system, I’ve faced another issue. I’ve been a used a flow Google Calendar → NotionAs I have a lot of daily events, I don’t want to have the default hour (12 AM) into Notion.This is why I’ve added a formatter Google Calendar → Date Format → Notion.The issue is that although the Date Format test is OK (MMMM DD YY), and that I use the output in Notion, I’m still getting the original format (MMMM DD YY HH SS).Can you please assist?Flow:Thanks,Ariel

1
christina.d
2 years ago
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CarolineLavalNew
asked in Troubleshooting
Google Sheet error: Failed to create a spreadsheet row in Google Sheets. Unable to parse range: 'Sheet 1'!0:0"

Hello, I created a zap with the trigger : New deal in Hubspot, the action: Get Many Spreadsheet Rows to select a specific cell and a third zap : Update Spreadsheet Row in Google Sheets.The first two work very well but for the update, I have an error message that appears: "Failed to create a spreadsheet row in Google SheetsThere was an error writing to your Google sheet. Unable to parse range: 'Sheet 1'!0:0"(I checked that the ranges and the sheets were not protected and switched to "Editor" modeIf someone has an idea .Thanks,

2
D
2 years ago
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HervasNew
asked in Troubleshooting
My Zap duplicates and uploads my documents twice when uploading them to OneDrive

Buenas tardes,Tengo un zap en funcionamiento que consiste en llevar documentos pdf de la app Bitrix24 a Onedrive.El zap Funciona, pero en el momento de llevar los archivos a Onedrive, el zap los duplica y sube el mismo documento dos veces.No consigo encontrar el problemaAdjunto proceso para que lo puedan mirar e indicarme como solucionarlo.

4
christina.d
2 years ago
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anonymous_userNew
asked in Troubleshooting
How often can a non-paid account upload to YouTube?

I am asking this because of this error I am receiving. How often can I upload a video to YouTube without getting my zap throttled by Zapier. Every 8 hours, 24 hours? How many videos can I upload a day, what should be the interval between each video being zapped? 

4
christina.d
1 year ago
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ferbNew
asked in Troubleshooting
Zap is not triggered by Google Sheets

Hello everyone,I’ve created a zap which has to trigger every time a row is added to our Google Sheets or even when a value is being modified.  However it never triggers. I’ve tried a thousand times and nothing happens. It managed to trigger once, in a contact we’ve already had in Convertkit, and it only added it to the form but didn’t changed its name or even custom field (tag/ test TRCED). Any ideas of what can be going on? Thanks in advance 

3
D
2 years ago
A
AugustinzapNew
asked in Troubleshooting
Shopify "Delivery Instructions" field won't transmit

Here I’m just copy-pasting a topic from @Timo-Sparrow posted last year that hadn’t been solved yet.In response to @nicksimard in the comment of the previous post, I’ld add that the delivery_instructions field isn’t a custom field that we’ve setup (it’s located within the checkout and we can’t access the checkout.liquid file excepting for Shopify Plus accounts)Here is the post I’m referring to, thank you in advance for your help ://Hi - we are using the Shopify Premium Plugin which nicely triggeres the Zap and we are able to get all order data. Almost all. One field is missing, which is unfortunately very important. On checking out in Shopify, which “local delivery” enabled, the user (customer who buys stuff) may select “delivery” and then he gets a textfield to enter “delivery information” - e.g. “please use 3rd door to the left”. We need this field for our delivery service, but its not transmitted by the Shopify-Zap - the whole field is missing. The Shopify plugin in developed by Zapi

1
LauraP
2 years ago
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Anonymous
asked in Troubleshooting
ConnectWise error: Authentication failed, cannot read property message of undefined.

I am trying to allow Zapier to access my ConnectWise Manage Account and I'm getting the attached error. Please can someone help me?  

5
christina.d
2 years ago
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João LS CruzNew
asked in Troubleshooting
New Lead in Facebook Lead Ads to Create Ticket in Zendesk - Error

Using  New Lead in Facebook Lead Ads to Create Ticket in Zendesk, passing the fields “Full name” and “Phone”. The ticket is created at Zendesk but the fiels are not passing.. Can someone help?

2
christina.d
2 years ago
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Jake111New
asked in Troubleshooting
Failed to create a signature request in DocuSign Cannot read property 'signers' of undefined

I’ve filled in everything in the Set Up part, I don’t know what’s wrong.

12
Andrés at Connex
2 years ago
A
AustinJamesNew
asked in Troubleshooting
API Key Missing Error with Formidable Forms and Wordpress

I have previously used Formidable with no issues on Zapier. When I was recently trying to edit the forms, I found that they were not pulling the most recent changes in Formidable. So I did a basic reconnect, and it was still not working. I then flushed cache on Wordpress, disconnected Formidable from Zapier, and attempted to re-connect it.When I attempted the reconnect, I began getting the API error code issue. I then went through ALL of the troubleshooting options advised at the Zapier/Formidable troubleshooting page suggested, with the same results.My host runs NGINX servers, and that Basic Authenticate is on by default in Privacy Mode, although I'm not sure what that entails, so I have opened a ticket with them to describe that in more detail. On NGINX servers there is no .htaccess that can be edited, but that is the only option I'm unable to troubleshoot based on the instructions that could be an issue - however there was no issue previously until I attempted the disconnect/reconne

2
S
7 months ago
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WannerNew
asked in Troubleshooting
Kajabi error 'email: is taken'

This post is a reply from:   Still having this issue, i tried changing EXT ID to the email but keeps telling me the same thingOr it litterly adds someone to a different course in kajabi? I got no idea what to do because nothing is working now :(

1
Danvers
2 years ago
robertandrews
robertandrewsBeginner
asked in Troubleshooting
Why are there no Twitter Bookmarks triggers or actions?

It’s strange that neither Zapier nor similar services work with Twitter Bookmarks, only Likes.Twitter Bookmarks are part of Twitter’s API https://developer.twitter.com/en/docs/twitter-api/tweets/bookmarks/introductionThese days, Likes, which used to be Favourites, are expressive and public. Bookmarks, however, are utilitarian and are private.

23
zorox
1 year ago
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rattzombieBeginner
asked in Troubleshooting
My Google Sheets output values do not match my input values

Howdy! I’ve been having trouble with google sheets not formatting my dates correctly. It has a correct input value, but the output value does not match the input. All other columns are formatted correctly in the output, it is just the one with the date. What else is weird is that I have another branch to update a row, and when I update the date there, it formats it correctly. In both branches, the data is gotten from the same variable. What is happening here, and is there a way to get around this?  

2
jesse
2 years ago
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Brendon Robot SocialNew
asked in Troubleshooting
Clickup fields missing from Zapier

I have a Wufoo form I want to pipe into ClickUp - each entry as a new task. Problem is one of the key fields (Phone) does not show as a field when Zapier connects to ClickUp. All the commentary here pertains to ClickUp custom fields not being available to Zapier but that has been resolved and I get a whole section of custom fields to choose from but Phone is missing. Anyone encountered this?

2
SamB
Community Manager
4 months ago
M
MariwaNew
asked in Troubleshooting
Zap triggering intermittently for Kartra tag as trigger

I have seen other posts here for other platforms, so I add mine for Kartra.My zap triggers correctly most of the time for a tag added in Kartra, but sometimes it does not - does not give an error, and in fact does not even show in the history as having been triggered.others both before and after trigger perfectly fine.The zap is set up to Find a record in an Airtable base and update a few fields Create the record if it does not exist and populate it

1
Danvers
2 years ago
D
DarntonsBeginner
asked in Troubleshooting
Unable to connect Zapier to Wordpress

Hey people, we are unable to connect Zapier to our website, getting the following error. We have already tried: connecting different wordpress website (the other one works) create a brand new wordpress account and gave it editor permisssion installing zapier and activating it in wordpress logging in with 3 different wordpress account (using both username and email) resetting password anything that could help us? 

5
christina.d
2 years ago
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Kevin LeaNew
asked in Troubleshooting
Lost my zap and can't edit the config, but the zap is still operational - after a change in account email

Hi,I build an important business zap in the free version and deployed it, it works perfectly.  We upgraded the account to paid and the email of the account was changed to the person with the payment authority.I have just logged on using the new credentials and my zap is missing.  Its is still running and working but its lost for editing.Can you help please? 

1
Danvers
2 years ago
J
JaapRozemeijerBeginner
asked in Troubleshooting
Google Ads error: Could not send the offline conversion, unsupported version.

Hello we get a message zapier that there is an error in our Google Ads Offline Conversion tracking. The message is it that: AdWords API which you are accessing has been discontinued, use the new API. Where is the solution to solve this? Is it in Ads or in Zapier? 

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christina.d
2 years ago
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