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  • Failed to create a subscription in beehiiv: There was a problem with the data returned from this step! Please contact support.
Best answer

Failed to create a subscription in beehiiv: There was a problem with the data returned from this step! Please contact support.

  • 22 May 2023
  • 6 replies
  • 382 views
maclean023

I tried setting this zap up months ago and got frustrated by an error I couldn’t resolve. Trying again and coming up on the same issue.

 

Zap: 

When a form is submitted in Kajabi > Create a new subscriber in Beehiiv

 

All goes well until it’s time to test. Then I receive the

“Bargle! There was a problem with the data returned from this step! Please contact support.”

Support was not helpful. 

 

The zap is pretty simple with email being the only required field under “action”

 

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting. 

icon

Best answer by CollabWORK 11 August 2023, 19:31

View original

6 replies

christina.d
Userlevel 7
Badge +9

Hey there,  @maclean023 - thanks for reaching out in community! Sorry to hear you’re running into this and we definitely want to help.

I took a look at some of the notes from our partners at beehiiv and it appears the Publication ID (while not marked) as a required field is actually necessary to create a subscriber in beehiv. 

While I’m not super familiar with this app I did find this documentation on the beehiv site on how to locate the Publication ID. Specifically this section may be useful.

Are you able to give that a shot and see if that helps? Keep us posted!

maclean023

Thanks, Christina! I should have added that I’ve tried this with and without the publication ID.

christina.d
Userlevel 7
Badge +9

Aww, man - that’s a bummer. Thanks for that! 

Will it let you skip the test action and publish the zap without it? I wonder if we can try this with a live run and if it’ll 1.) work or 2.) give us more detailed error to work with in the zap history. More on that here. 🤞🏽

I also wanted to mention on the beehiiv site (this app is in beta and owned/maintained by their team) it states only subscribers on their grow or scale plans are able to use Zapier. It might be worth double checking you’re on one of those plans. 🙂

C

Hi! We had the same issue but adding the Publication ID fixed the issue!
Thanks, Christina!
& fyi for others, we’re Grow plan in Beehiiv.

ken.a
Userlevel 7
Badge +6

Hi @CollabWORK,

Awesome! We’re glad to hear you were able to get it sorted!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 😊

DelaneyChaffee

Hi! We had the same issue but adding the Publication ID fixed the issue!
Thanks, Christina!
& fyi for others, we’re Grow plan in Beehiiv.

Thanks for the help!

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