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Question

Facebook tracks purchase conversions twice

  • 24 March 2023
  • 1 reply
  • 41 views
Christoph Röck

Facebook tracks purchase conversions twice

Hi Community, I'm using Zapier for tracking my purchase conversions for a few days now, unfortunately I'm having the problem that every purchase is now shown twice on my Facebook Business Manager.

I am using the ready template from Zapier "Send new paid orders in Shopify to Facebook conversions as purchase events".

New paid orders to send purchase event.

I am sending you additional screenshots of my settings, would be great if someone could help me out

Thanks & best regards, Mirza

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Christoph Röck 

Good question.

It’s likely that the Zap trigger is firing multiple times (at different times) as different Order statuses are updated.

 

You can try to restrict the combo of Status filters on the Shopify Zap trigger.

 

Or you can log each Order into a GSheet, then check against that and filter as part of your Zap logic to determine if you’ve already processed that Order.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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