Skip to main content
Best answer

Eventbrite data being forwarded as "info requested"


Did this topic help you find an answer to your question?
57% found this helpful
Show first post

62 replies

Forum|alt.badge.img

I would like to update and report that despite Eventbrite saying they reverted us back to the previous checkout experience, we are still getting “info requested” on data on some recent events.

We will now be certainly moving away from Eventbrite, we no longer trust or have confidence in the platform.


zap500
  • New
  • 7 replies
  • May 30, 2024

@jamesmacwhite that’s really disappointing to hear… I’ve been wondering if that would happen to us, so the fact that it has for you is not a good sign. We’ve only had one small event since they “reverted” us, and I haven’t seen any info requested, but we also have not been getting very many registrations in the past couple weeks, so they may have just been ones that were randomly excluded from that.


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7274 replies
  • Answer
  • May 31, 2024

Hello everyone! 👋

@Danielle C - I’ve added you to the list of folks that are affected here. I can’t give any ETA’s on when it will be sorted, but you can expect an email notification from us once it’s sorted.
@jamesmacwhite - I’m so sorry to hear of the continued troubles with this. If you run into any issues in connecting an Eventbrite alternative app to Zapier please do reach out in the Community to let us know (in a new thread) and we’ll be happy to assist.

For now, our engineers have recommended the following workarounds to capture the missing attendee details from Eventbrite:

Users can work around this issue in two ways:

  1. Change the configuration of their Event's Order Form to require attendee details, or use the purchaser information as interim placeholder information for the attendees. Eventbrite Support should be able to help with specific guidance on this.
  2. Set up a second Zap which uses the "Updated Attendee" trigger. This will ensure that they are able to capture Attendee information when it is provided by the customer, as well as capture changes to that information if the customer updates it before the event (this is also a configurable setting in Eventbrite).

 
Hopefully those workarounds will help to get things up and running for everyone affected in the meantime. 🤞


  • New
  • 2 replies
  • June 14, 2024

Hi,

I wanted to give you an update, though it’s not the best news.

I found a workaround to locate attendee names and emails, which helped me get through the registration process. However, I’m now facing major issues in the reporting phase. Answers for the custom questions are missing—it’s blank! 

Our funder requires demographic information via Custom Questions, and its absence from the 61 “info requested” registrants is creating a significant gap in our report, potentially affecting our numbers.

Has anyone been able to locate the answers to the Custom Questions?

Thanks for your help!

~W


  • New
  • 1 reply
  • June 24, 2024
turner59 wrote:

Hi,

I wanted to give you an update, though it’s not the best news.

I found a workaround to locate attendee names and emails, which helped me get through the registration process. However, I’m now facing major issues in the reporting phase. Answers for the custom questions are missing—it’s blank! 

Our funder requires demographic information via Custom Questions, and its absence from the 61 “info requested” registrants is creating a significant gap in our report, potentially affecting our numbers.

Has anyone been able to locate the answers to the Custom Questions?

Thanks for your help!

~W

In exactly the same position.

It looks like Custom Questions are getting passed through the new Attendee Updated trigger, but all as one object rather than individual fields. i.e. basically useless.


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7274 replies
  • July 12, 2024

I’m sorry we missed your replies here @turner59 and@nsheff!  

I’ve just checked on the bug report and it found another workaround has been added that you might want to give a try:

Add a Delay For (Delay by Zapier) action after the trigger, set to delay the Zap 3 minutes or more. Then add a Find Attendee by ID (Eventbrite) search action to retrieve the attendee details and if the custom questions and attendee details have been added, they will then be available as line items. To access the question:answer as separate fields you’d need to use a Formatter (Line item to Text) action to convert them.


Hope that helps! 🤞​​​


Forum|alt.badge.img
  • Beginner
  • 12 replies
  • August 13, 2024

Hello!

This thread seems old, but just wanted to chime in: we are one org that is affected by this change/experiment/senseless feature update. I am only beginning to troubleshoot this now because our users patiently suffered before we realized that the zaps were failing.

  • EB is allowing attendee request form to be skipped, and thus custom fields do not come in as they should.
  • EB is sending in Info Requested data in the zaps, and it is not clear if this happens only if the form is skipped or even otherwise.
  • Both the issues described above are rampant for “New Attendee” trigger.

In the meantime, if you use “New Order” trigger in Eventbrite, then you get two sets of data:

  • User’s Name, Email: This is the profile with which a buyer has logged in
  • Attendee Profile Name, Email, Questions, Answers, Number of Attendees etc.: Here, since there may be multiple attendees per order (e.g. Clay Potter (user) registers name1, name2, name3 with potentially 3 custom form fills). 
  • I am also curious if zap will fire multiple times for a  “New Attendee”  if one order with 2 or more attendees each comes through, even though the data may not come through (at present)? Or is that functionality broken too?

The issue here is that Questions is an array of strings (since there is ONE set of questions across the board for all attendees), whereas answers is an array of either one or more arrays, depending on the Number of Attendees. 

We traditionally had this form parsed using Python - and now it seems like we will have to use the same, since there is NO pill available to map in a clean way. We are working to fix the code and will post additional findings. 

In the meantime, I am wondering if an additional question/thread should be open to discuss working with “New Order” trigger (since it’s very different from the New Attendee trigger).

If anyone has experience using New Order trigger with custom form and one form per attendee (not one form per order), then I would appreciate any tips or possible warning for pitfalls.

 


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7274 replies
  • August 19, 2024

Hi there @ClayPotter 👋

Thanks so much for reaching out here. I’m so sorry your users are being affected by this too. I’ve added you to the list of folks that are still being impacted by this issue so we can notify you the minute it’s been sorted. 

Since this thread is tracking those affected by these issues with the New Attendee trigger I’d recommend creating a new post in the Community here on the topic of working with the New Order trigger.

Please do follow up in the thread here with any further findings you have regarding the issues with the New Attendee trigger here, we’d love to hear from you! 🙂


Forum|alt.badge.img
  • Beginner
  • 12 replies
  • February 3, 2025

Update: I recently received an email from Zapier as follows:

“Thank you for writing in to Zapier's support team about the issue you encountered with Eventbrite on Zapier. We've worked with their team to identify the problem where hook data was not being sent from Eventbrite for placed orders. They've recently written in to let us know that they believe this should be resolved!”

The email contained no further clarification of how this issue was resolved, and whether the original behavior is restored as-is, or with updates, etc. 

Where can we find a detailed description of the original issue as reported, and the details regarding the fix? Without proper documentation, it is going to be difficult to update the zap logic.

 

TIA!!
 


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7274 replies
  • February 5, 2025

Thanks for the update, ​@ClayPotter! 🙂

I just checked on the bug report and spotted that it has since been converted into a feature request for the ability to see attendee profile details and custom questions/answers. It’s still open though, so the email you received likely wasn’t related to it.

From the wording used in that email you referenced it sounds as though it relates to a different issue for the Eventbrite app, one where it was failing to trigger and that has since been resolved. When did you receive that email, was it around Jan 17, 2025? Asking as it looks like Eventbrite had a recent incident where there were delays in sending Webhooks that was since resolved: Consumer reporting and Webhook notification delays.

Looking forward to hearing from you!


Forum|alt.badge.img
  • Beginner
  • 12 replies
  • February 5, 2025

@SamB : Yes the email was received on Jan 17 at 12:50pm. Also, yes it’s technically different from this topic. I had spawned off another topic that was closed for comments, and as of yesterday I could find it but today I don’t! :-(  

I decided to post here because both this thread and the order trigger were a part of the feature overhaul that caused a lot of broken logic, that has gotten discussed on this thread.

There never was an issue with New Order event triggering. Our user team has been working with data brought in via the zap using this trigger. The data being sent was different though. That makes it all the more important to understand the exact extent of fix and changes. Otherwise we are left with our own discovery (expensive and incomplete, because we test what is most relevant to us).

Is there an internal repository that Zapier keeps when they report the problem? A listing of related issues/use-cases the community reported? That would be helpful. TIA.

 


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7274 replies
  • February 6, 2025

Thanks for confirming that, ​@ClayPotter. Ah, I think the topic you’re referring to is this one: 

I’ve reopened it to allow comments on it. 🙂 For context, if there’s no activity in a thread for around 45 days it will automatically close.

I did some further digging and the bug report you received that email notification for was indeed related to the incident on Eventbrite’s end. Although the bug report was opened prior to the date the incident was reported on their status page, the fix that was implemented to resolve the incident also resolved that long-standing bug which was preventing all Eventbrite triggers from receiving webhooks consistently. There weren’t any changes made to the Eventbrite integration itself. Eventbrite’s developers implemented a fix on their end which then allowed webhooks to be sent out from their side as expected.

Currently, all bug and feature requests are handled internally and aren’t publicly available. The only external parties who can view them are the developers of the app integrations themselves. Really wish I could provide more details on exactly what was changed. To get more insight into the changes made to resolve the issue, you’d need to reach out to Eventbrite directly.

If you run into any issues in fixing the broken logic on your Zaps feel free to follow up in your other topic, and I’d be happy to help!