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Best answer

Error: "Team not authorized" error creating list in ClickUp

  • 16 September 2022
  • 65 replies
  • 3814 views
G
Userlevel 1

team not authorized error creating list in clickup

icon

Best answer by christina.d 5 May 2023, 02:38

View original

65 replies

KP15
Userlevel 1

@christina.d and @jammer.solijon - I too am impacted. This is a slightly different use issue but likely originating from the same underlying matter: we have a document generation service that is trying to update a particular clickup card after the document is generated and is attempting to push the document to the clickup card. When testing, we get the same exact error message. 

Please add me to the list for when this issue is to be resolved. It appears that this matter has been going on for the last 6 months. It creates an unnecessary issue that many companies and small business owners are now having to find inefficient workarounds to resolve their situation.  

It would be helpful if you gave this extensive thread an update on the matter regardless of its completion date as this issue has persisted long enough and I imagine others will seek to either move on from clickup and/or zapier given that several alternative solutions exist.

christina.d
Userlevel 7
Badge +9

Hey ya’ll thanks for letting us know. I’ve added everyone to this bug. I’m sorry to say, we still don’t have an update or ETA.

That said, in the interest of full transparency, this app is owned and maintained by our partners at ClickUp. We’re happy to along pass your feedback and continue to collect impacted users but ultimately when a fix will be available isn’t determined by Zapier. I might recommend reaching out to ClickUp directly to share your feedback - sometimes hearing directly from their users carries more weight.

It was mentioned a bit higher in the thread but there’s also a workaround that was mentioned here that might be worth giving a shot:

Not sure if anyone else has discussed this, but if you create a folder under your workspace that you’d like to create the list into, it’ll work without the error. They are aware of this bug and are working on it, they told me, but this workaround does work.

We’ll be sure to pass along any updates we may here on our end but in the interim, thank you for sharing your candid thoughts with us!

christina.d
Userlevel 7
Badge +9

Hey there, @mirhere - I’m sorry to hear you’re running into this as well but appreciate you letting us know! 

I’ve added you to that bug report as an impacted user and we’ll be in touch once a fix is in place. 

JammerS
Userlevel 6
Badge +3

Hi @Mykyta Skibinskii 

We apologize for the inconvenience, but I’ve added you to the list of affected user’s and we’ll notify you via email once an update is available. 

jammer․solijon
ainsleydev
Userlevel 1

I have reached out to ClickUp and they have opened a ticket: CLK-254923 which you can track on their website. No word of when it will be fixed, I’m not even sure if they know.

This isn’t an issue with Zapier, it’s an API issue which is caused when GET request is sent to retrieve a task by an ID.

dan_norris
Userlevel 1

@ChaseFromDropified 

 

 

 

D
Userlevel 1

It’s been 3 months since this issue was raised. CickUp is a vital part of many people’s workflow. Can we have more details about the bug and it’s ETA on being fixed? Not just adding people to a list of affected users, but more details of when we might be able to set up the zaps? it’s effecting our processes.

JNacho
Userlevel 1

It has been 6 months and the issue is still present. Can there be an update posted to this article? @christina.d 

jesse
Userlevel 7
Badge +9

Hey @DanNeighbourhood, I hear you, my friend. I would love to give y’all an update but we haven’t heard anything from the ClickUp team yet on when this will be added. For context, the ClickUp team owns their app on Zapier, so they’re responsible for changes and determining timelines of when things are available. I might suggest reaching out to their support team to see if they can provide you with some sort of timeline or priority for this. Hopefully that helps shed some light on next steps and provide some hope/something to look forward to! If you find out any details, please do let us know - I’m sure the other members on this thread would be appreciative of any extra info you’re able to get!

abow

We are also receiving the same error whenever we try to attach a file to a task that matches our file name. It finds the task but when the attach file step runs it is returning the “Team not authorized” error.

Can you please add me to the email list as well?

 

@christina.d 

A

Hi @jammer.solijon 

Can you please also add me to the list of affected users? It seems that some of my zaps are working, even though they get that error, and some don’t. 

Any information on an ETA of a fix would be highly appreciated. 

M

Same issues here when trying to use a list-template!

 

Please add me to the list of affected users.

 

thanks in advance

J

Ah, thanks for the extra insight! 

I did some digging and it sounds like you’re running into a known bug that’s impacting several actions in the ClickUp app. 😔 While I can’t offer an ETA on a fix, I did go ahead and add you to the bug report as an impacted user. This way you’ll emailed as soon as there is one! We’ll also be sure to keep the thread updated as well. 

Sorry for the news but definitely appreciate you raising this in community! Let us know if there’s anything else that pops up for ya. We’ll be here to help. 🙂

 

Hi @christina.d please add xxxx and xxxx to the list.

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting. 

N

@christina.d I am also receiving the same error whenever I try to attach a file to a task created in the same zap. The task is created successfully, but the attach step returns the “ Team not authorized” error. Do you know if there’s any updates on the issue?

A
Userlevel 1
Badge

Hi @Cesar Olivas 

I’ve added you to the list of affected users, and we’ll  notify you via email once an update is readily available. Thanks.

Affected as well - please put me on the list. Grrr clickUp

JammerS
Userlevel 6
Badge +3

Hi @AdamZap 

I’ve added you to the list of affected users, and we’ll  notify you via email once an update is readily available. Thanks.

jammer․solijon
GoFocalShift

Go ahead and add us to the list.

christina.d
Userlevel 7
Badge +9

Ah, thanks for the extra insight! 

I did some digging and it sounds like you’re running into a known bug that’s impacting several actions in the ClickUp app. 😔 While I can’t offer an ETA on a fix, I did go ahead and add you to the bug report as an impacted user. This way you’ll emailed as soon as there is one! We’ll also be sure to keep the thread updated as well. 

Sorry for the news but definitely appreciate you raising this in community! Let us know if there’s anything else that pops up for ya. We’ll be here to help. 🙂

JammerS
Userlevel 6
Badge +3

Hi @mhollert 

 

I’ve added you to the list of the affected user, and we’ll update you via email once an update is available. Thanks!

jammer․solijon
B

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hi i need help, I’m trying to assignee some but i can’t (We're having trouble loading 'Assignee' data. The app returned "Team not authorized"),

How i can correct this??? please send email to xxxx@xxxxx.com

 

A

Please add me to the list, @christina.d . I also opened a ticket with ClickUp about this.

R

Any updates??

J

I have the same issue when trying to create a list template in clickup through zapier.

 

Please include me for the notification.

christina.d
Userlevel 7
Badge +9

Hey there, @Juan Duque - thanks for reaching out. 

I’ve added you added and will keep you in the loop once a fix is available. 🙂

Cesar Olivas

Please add me to the affected user's list, 03-14-2023

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