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Hi - I have several ZAP’s that have been running fine since I created it several years ago recently began returning an error message and as far as I know nothing on our end has changed, I have reviewed the trouble shooting recommendations and can’t find anything amiss

Here’s the zap


Here’s the error

 

The directory exists on dropbox and the file attached to the email *is* getting uploaded to Dropbox.so I’m not sure why it’s generating an error

Thanks in advance for any guidance you may have on this 

Doug

 

Hi @DougONM 

Screenshots do not show the encountered error.

Help links for using Dropbox in Zaps: https://zapier.com/apps/dropbox/help

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/

I’m getting the same issue.

 

It was working yesterday, nothings changed, and now it can’t see the file that’s in the folder.

Request Information

Method:
POST
URL/Path:
https://api.dropboxapi.com/2/files/list_folder
 
Params:
N/A
Duration (milliseconds):
N/A
Data:
<unsupported format>
 
 
 

Response Information

Status code:
200
 
URL/Path:
https://api.dropboxapi.com/2/files/list_folder
Content:
{ "entries": e { ".tag": "file", "name": "Kebo Boris-DX-16:10:2024-Report.pdf", "path_lower": "/bitrads reports automation/kebo boris-dx-16:10:2024-report.pdf", "path_display": "/Bitrads Reports AUTOMATION/Kebo Boris-DX-16:10:2024-Report.pdf", "id": "id:qxLoGxLuKukAAAAAAADd4Q", "client_modified": "2024-10-17T02:55:03Z", "server_modified": "2024-10-17T02:55:06Z", "rev": "624a35058c6e3107caeb6", "size": 924572, "is_downloadable": true, "content_hash": "f1b9f7f66a1ea13c03ff84871aeb5887cf2677062dde8e721a48f3ca3da185b5" } ], "cursor": "AAFYdftB5Ku-Er5dVaAPFp84OslrF7klrzNonjfhxYGB9VxGmHtW42Zlq42PrlF-7xp7PFlA1oXITvUL0_QEo2ByPuf6aP32E7M-FkkXVYhwS-K-g0XE2_XgGmBFtFeHU_7Fcjyw8U5wjEZdpokxSHG7Qvvogu6dgMDh9gEPMu05NrOMRJjTA_rfMyOIDiA3_s8W6WMHe0Z1EBu9wHnyHIuQLO05P3n5NjZYiEpoZRo_XBA8OegX_hcPzLPl8so6iweE5hYfr6lqdbSIjFhmE1iD", "has_more": false }

@Troy Tessalone - I’ve also not changed anything and now my dropbox files can’t be found. I think this needs escalating.

@SteveJ 

You can open a ticket with Zapier Support: https://zapier.com/app/get-help

(I do not work for Zapier.)

Hi @DougONM and @SteveJ 👋

It sounds like you’re getting “File/folder not found” errors on different Dropbox actions (Upload File and File a File). I did come across few cases of that sort of error in the past for folks that had over 4000 files in the connected Dropbox account and I’m wondering if that could be the case here. Can you confirm whether you’ve got over 4000 files in the selected folder or connected Dropbox account?

Looking forward to hearing from you both on this!

Reply


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