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ChatGPT error: Authentication failed, [502] Bad gateway.

  • 21 November 2023
  • 2 replies

Userlevel 1

Hi all, I am receiving this error message about my ChatGPT account. It is a shared account in Zapier:

When I enter the API code, I see this message:


authentiation failed: [502] Bad gateway


Any tips to troubleshoot?


Best answer by ken.a 22 November 2023, 08:20

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Userlevel 7
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Hi there @elizabethfreewill,

​This type of 500 error can happen if the app is having some issues on their end.

Since this happens on the other app's end we can't see exactly what might be the specific problem here, but the good news is that these issues are usually short-lived.

Also, thank you for sharing the status page of OpenAI. It looks like the there was an ongoing incident on their end causing some issues with API and a possible authentication issue that has now been resolved:

(view larger)

Hopefully, this helps!

Userlevel 1

Note: It looks like it could be due to API issues: