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Hello everyone,

I'm encountering difficulties integrating my Facebook Business account with Zapier. Here's an overview of my situation:

  • Facebook Account: I use a personal account named "Alejandro XXXX" to access Facebook.
  • Meta Business Suite: I manage a business portfolio titled "Alex FB XXXX" through Meta Business Suite, using the same credentials as my personal account.
  • Issue: When attempting to connect Zapier to my Facebook account, I'm prompted to authorize all my pages. However, in the Zap configuration, I cannot select the specific page I intend to use.

Steps I've Taken:

  1. Verified Roles and Permissions:

    • Confirmed that my personal profile holds the Administrator role for the relevant pages within Meta Business Suite.

  2. Reauthorized the Connection in Zapier:

    • Disconnected and reconnected my Facebook account in Zapier, ensuring all requested permissions were granted and the correct pages were selected during the process.

  3. Reviewed Integrations in Meta Business Suite:

    • In the Integrations > Connected Apps section, Zapier does not appear in the list.

  4. Additional Testing:

    • Attempted to create a new Zap from scratch, selecting different events and pages, but the issue persists.

  5. Used Page ID in Custom Field:

    • Manually entered the page ID into a custom field within Zapier, but this did not resolve the problem.

  6. Checked Integrations in Personal Profile:

    • In my personal Facebook profile, Zapier appears in the list of integrations. However, in Meta Business Suite, Zapier is not listed under integrations.

I would appreciate any guidance or solutions you can offer to resolve this issue. Has anyone faced a similar situation or have suggestions on how to proceed?

Thank you in advance for your assistance!

Hi ​@Alex GC,

 

Welcome to the Community.

 

To troubleshoot Facebook-Zapier integration issues, ensure Zapier is approved in Facebook Business settings under "Apps." Try connecting in a different browser or incognito mode to avoid browser-related interference. Check Facebook and Zapier status pages for updates or outages that might affect the integration. Also, verify all settings and permissions, keeping potential changes from Facebook Pages to Meta Business Suite in mind.

 

I hope this helps. Feel free to reach out to us if you have questions.

Thank you for your prompt response and guidance. I will proceed to verify that the integration appears in Meta Business Suite as you recommended.

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