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Best answer

Slack bot name defaulting to 'Zapier' on iOS

M

I have a problem with the iOS-only software. Works fine everywhere (macOS, Android, Windows)

(I do not have an attachment in the message)

Bot name: Zapier.

Best answer by DanversBest answer by Danvers

​Hi @mo83rg, welcome to the Community!

I can see that there is a currently an issue when using Zapier with Slack and viewing it on the iOS Slack app. When a bot is created in Zapier, we’re seeing the following:

  • Custom icons are showing correctly
  • The bot name is shown as Zapier for every message (includes those that do not have files)
  • The push notification on iOS has the correct name, but the actual message does not.

I’m sorry that you’ve into this bug and I’ve added you to the list of affected users, which tells the team how many people are affected and also means that we’ll send you an email when there’s an update. I’d also recommend that you reach out to the Slack team to let them know that this is an issue that’s affecting the iOS app specifically. 

​I hope that helps, please let me know if you have any questions

​

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ConnexDigital
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  • ConnexDigital
    ConnexDigital
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14 replies

Danvers
Forum|alt.badge.img+12
  • DanversZapier Staff
  • Zapier Staff
  • 3731 replies
  • Answer
  • November 25, 2022

​Hi @mo83rg, welcome to the Community!

I can see that there is a currently an issue when using Zapier with Slack and viewing it on the iOS Slack app. When a bot is created in Zapier, we’re seeing the following:

  • Custom icons are showing correctly
  • The bot name is shown as Zapier for every message (includes those that do not have files)
  • The push notification on iOS has the correct name, but the actual message does not.

I’m sorry that you’ve into this bug and I’ve added you to the list of affected users, which tells the team how many people are affected and also means that we’ll send you an email when there’s an update. I’d also recommend that you reach out to the Slack team to let them know that this is an issue that’s affecting the iOS app specifically. 

​I hope that helps, please let me know if you have any questions

​

Total law
  • Total law
  • New
  • 1 reply
  • November 30, 2022

I am running into the same issues using zappier with bots in Slack. The custom title shows up on androids and computers, but not iOS.

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2374 replies
  • November 30, 2022

Hi @Total law 

I’ve added you to the list of affected user and we’ll notify you via email once an update is available. Thank you.

Total law
1 person likes this
  • Total law
    Total law
M
  • moxe
  • New
  • 2 replies
  • November 30, 2022

Also seeing this iOS issue--please notify when resolved

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2374 replies
  • December 1, 2022

Hi @moxe,

I’ve added you to the list of affected users and we’ll send you an email once an update is available. Thank you.

B

Also seeing this issue

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2374 replies
  • December 5, 2022

Hi @Brodie-ligr 

I’ve added you to the list of affected users, we’ll notify you once an update is available. Thank you.

B
  • bslick
  • New
  • 1 reply
  • December 9, 2022

I am also having this issue. 

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2374 replies
  • December 9, 2022

Hi @bslick 

I’ve added you to the list of affected users, and we’ll notify you via email once an update is available. Thanks!

N
  • nathanj
  • New
  • 1 reply
  • December 10, 2022

I’ve run into this same issue. 

B

This morning I noticed this may be fixed? 

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2374 replies
  • December 12, 2022

Hi @nathanj @Brodie-ligr 

I’ve added you both to the list of affected users, and we’ll notify you via email for any updates available. Thanks!

A
  • alannd
  • New
  • 1 reply
  • January 30, 2023

I am also experiencing this, but on all devices. We do not have a file attached that would trigger this issue.

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2374 replies
  • February 1, 2023

Hi @alannd 

I’ve added you to the list of affected users, and we’ll notify you via email once an update is available. Thanks!

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