Authentication errors with TrustPilot

Hi ​@Troy Tessalone,

That’s a good point. Perhaps it was the API migration causing the disconnection.

Thanks,

John

I think you’re right on that, ​@John Millis! It looks like their recent API migration has been completed, so things should be working as normal again. 😁

Great suggestion to check the status page, ​@Troy Tessalone! 🙌 I’m going to mark it as the best answer as that incident appears to have been the cause of the issue. That said, do keep an eye on things and let us know if you’re still having to reconnect frequently. 

In the meantime, happy Zapping! ⚡

I’ve been experiencing the same. I’ve had to reconnect Trustpilot several times over the past week or so. Hopefully this is it now!

I obviously searched to see if anyone else is having this issue. Yes Trustpilot’s API upgrade was a bit of a disaster, it took them nearly a full week to complete it and for the status page to update. However, i’m now having to re-authorise the trustpilot app integration every week since to fix broken zaps. I suspect it’s something to do with the refresh token not working. But all of that lives in the app integration itself, we have no control over how that works, so it’s up to zapier or trustpilot to resolve this.

Hi ​@sebyoung and ​@RobertTopflight 👋

Sorry to hear that you both have been affected by this as well. If you’re still having to reconnect it frequently, it’s possible that there’s a bug preventing authentication tokens from refreshing properly following Trustpilot’s recent API changes.

If you haven’t already, I’d recommend reaching out to our Support team to report this. They’ll be able to take a closer look into your Zap logs to confirm whether there’s a bug. If there is, they’ll be able to open a bug report for the developers of the Trustpilot app to investigate and fix.

Please do keep us updated on what the Support team find—keen to ensure this gets sorted! 

will do thanks

Sounds good, ​@RobertTopflight! Hope it gets resolved soon 🤞