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Question

Meta Lead Forms Not Delivering to email

  • February 18, 2025
  • 5 replies
  • 12 views
S

Meta Lead Ads are not delivering to email outbound - this has worked in the past - just dont seem to be delivering by email.

All data being picked up via meta form - not delivering via email.

Is there an easy fix?

Did this topic help you find an answer to your question?

5 replies

Troy Tessalone
Forum|alt.badge.img+14
  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31069 replies
  • February 18, 2025

Hi ​@SimonL7 

Which email app is being used?

Post screenshots showing how your Zap steps are outlined and configured in EDIT mode with the field mappings visible.

Check your Zap Runs history for details to troubleshoot: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
  • SimonL7
  • Author
  • New
  • 2 replies
  • February 19, 2025

Hi Troy

Thanks for the response. The new email app is being used and not legacy.

Yes ive already checked history and for some reason not running.

Please see attached screenshots.

This post has been edited by a moderator to remove personally identifiable information (PII). Please remember that this is a public forum and avoid sharing sensitive details.

4 Attachments
S
  • SimonL7
  • Author
  • New
  • 2 replies
  • February 19, 2025

When I test it it send as it should. Just not working with live leads.

Troy Tessalone
Forum|alt.badge.img+14
  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31069 replies
  • February 19, 2025

​@SimonL7 

Check your Zap Runs history for activity: https://zapier.com/app/history/

If there are no Zap Runs activity history, then that means an issue with FB Lead Ads or how the Zap trigger step is configured.

If there is Zap Run activity history but the emails are not being sent or delivered, then that may be related to the limits of using Email by Zapier Zap app or emails possibly getting marked as junk/spam.

I recommend using your own email via Gmail/Outlook Zap app integrations.

 

HELP

https://zapier.com/apps/facebook-lead-ads/integrations#help

https://zapier.com/apps/email/integrations#help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7547 replies
  • March 5, 2025

Hey there, ​@SimonL7 👋

Just came across this and saw that you also reached out to our Support team. I’m not sure if it’s been resolved, but I wanted to share their latest suggestion here in case it helps anyone else with a similar issue:

“In this case, the app that needs to be installed is called "Zapier", just like that. Go here: https://business.facebook.com/settings/leads-accesses/ as the Facebook Page Owner or Business Manager and assign the “Zapier” app (not “Zapier Inc.”) as a CRM (1) or otherwise click on “Restore default access” > confirm (and not click on “Customize” after (2).
 
Facebook Lead Ads permissions and set-up can be extensive and tricky to navigate. Here is a guide with screenshots to help you along: 

”

 

Hopefully their suggestion helped. If not, feel free to follow up with Support directly or reach back out here and we’ll be happy to assist. In the meantime, happy Zapping! 😁⚡

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