Why are my Typeform responses appearing as a single field in Zapier?

Hi ​@JeanneD 

Try scrolling up/down to see all the variables returned from Typeform.

There should be other variables returned from Typeform that have each individual question for you to map to fields in Zap action steps.

I almost put that in my comment (yes, I have scrolled down to see all of them).  Its just not there.  Its the weirdest thing.  I have refreshed, I have pulled everything through via step testing, etc.  I can’t figure it out.

​@JeanneD 

Things to try:

• Try testing by submitting the Typeform, then testing the Zap trigger step to pull thru the recent form submission
• Try duplicating the Zap
• Try reconnecting your Typeform account: https://zapier.com/app/connections

Help links for using Typeform in Zaps: https://zapier.com/apps/typeform/integrations#help

However, for forms created in Shared Workspaces, the connected account needs to be the owner of the Shared Workspace to access the form in the dropdown menu of the Zap Editor (or use the workaround outlined below).

FYI I just rebuilt the Zap from the Typeform side, using their Zapier integration, and it gave me a lot more information and I was able to extract the email.  Not sure why I can’t seem to pull all the possible answers working from the Zapier side. 

Update: I was able to extract the email, but I still can’t extract the answers from a multiple choice question. They all come through together as one string.  Anyone had this problem before?  I need to be able to cause a different action based on each of the multiple choice answers they select, but currently I can’t using Zapier.  I tried using the string parser (Formatter by Zapier) but it is very complicated and it can only parse by commas - unfortunately, some of the multiple choice answers have commas in them so this messes everything up.  Please advise. I get all the answers beautifully when I look at the “Reponses” tab in Typeform, but they just come through to Zapier all jumbled up in chunks.

Hi there ​@JeanneD,

Could you please try loading a new sample data in the trigger step by clicking on the “Find new records” button? After that, you should be able to see the separate fields that you’re looking for in the trigger sample data.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

​@JeanneD 

Are you able to post the example of the response tab display in Typeform and the result you are seeing in Zapier.

Also are you on a free(limited to 2 steps) or paid version of Zapier?

Similarly, i am unable to pull in the “response type” field from Typeform. I am hoping to calculate completion rate further into the past than the 365 days they allow on the Typeform UI by bringing in entries that are ‘started’ vs ‘complete’ per Typeform’s documentation of what is available in the API. Does anyone know how to do this?

Hi folks! 👋

​@dk1ftp - I’m not seeing that response type coming over with the New Entry trigger either, so I’d suggest contacting our Support team to submit a new feature request for the type to be pulled through too. You can do that here: https://zapier.com/app/get-help

In the meantime, it looks like it’s possible to get the response type if you make a GET request to Typeform’s Retrieve responses endpoint using an API Request action. You’d need to set it up and reference the Form ID and the entry ID like this: 

Can you give that a try and let us know how it goes?

​@JeanneD - might be worth giving that API request a try to see if it gets you the missing answer fields? Happy to assist further on that if you get stuck or if you need any help extracting the the answers from that comma separated string. Just send over a screenshot of how the answer fields are appearing in the Zap so we can double-check whether they’re definitely a string and not line items. Make sure to blur or remove all personal information (names, emails, addresses etc.) from screenshots before sharing - you can use a tool like Zappy for that.

Looking forward to hearing from you both! 🙂