Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Cannot find order in Shopify

  • December 18, 2024
  • 6 replies
  • 34 views
G
Forum|alt.badge.img

Hi,

Firstly, I am new to Zapier and cannot find an answer in the community, sorry if this has been answered before!

I am trying to create a zap that automatically fulfils orders in Shopify when I get an email (in Gmail) from a supplier with shipping information that is in a PDF attachment.

So far I’ve got the zap to find the email and have used PDF.co (Document Parser) to extract the data needed from the emailed PDF.

I am stuck trying to get the zap to then find the order in Shopify. I can use the “Get Order by ID” event to find the relevant order - so I know it’s connecting to the store OK. When I use the “Find Order” event and use the “Query - Order ID” to find the order, it fails (both if I use the dynamic field from PDF.co OR if I just manually enter an order reference into this field.

Error message below, I’ve tried it with and without the # at the beginning of the order ref. and neither works (but does work fine in “Get Order by ID”.

Would appreciate any help with this.

Thanks,
Greg
 

 

Best answer by BadgerBest answer by Badger

​@GregDallamore 

I think the issue is that the order number/name and the order ID are different things. 

When a new paid order comes in from shopify I get the ID as below

 

Try this just add the order name with the # as before leave the other fields blank
Do make sure that it’s stripped of spaces. 
 


When you run this step it should find your order and the order ID which you could use to update shopify if needed.
 

​​​​
I think that will work for you. 

Let me know.

View original
Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

6 replies

Badger
Forum|alt.badge.img+5
  • Badger
  • New
  • 134 replies
  • December 18, 2024

​@GregDallamore 

Try dropping the # in the order number. The shopify order name is usually the order number prefixed with a #.

See if that helps and let me know.

G
Forum|alt.badge.img

Hi ​@Badger 

Thanks for the help.

I’ve tried it without the # and it doesn’t work. I’ve tried that both with a automatic reformat to remove it and just by entering the order ref. manually - neither works:

 

 

Badger
Forum|alt.badge.img+5
  • Badger
  • New
  • 134 replies
  • Answer
  • December 18, 2024

​@GregDallamore 

I think the issue is that the order number/name and the order ID are different things. 

When a new paid order comes in from shopify I get the ID as below

 

Try this just add the order name with the # as before leave the other fields blank
Do make sure that it’s stripped of spaces. 
 


When you run this step it should find your order and the order ID which you could use to update shopify if needed.
 

​​​​
I think that will work for you. 

Let me know.

G
1 person likes this
  • G
    GregDallamore
Troy Tessalone
Forum|alt.badge.img+14
  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 30962 replies
  • December 18, 2024

Hi ​@GregDallamore 

If you still need help, post screenshots showing how your Shopify Zap step is configured in the CONFIGURE tab with the field mappings visible to give us more context.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
G
Forum|alt.badge.img

​@Badger - thanks so much, that worked. I had wondered if the ID was something different but hadn’t checked.
​@Troy Tessalone - thanks for the reply, I think I’m there now.

Thanks again, I’ll move onto actually fulfilling the order next!
 

JammerS
Forum|alt.badge.img+6
  • JammerSZapier Staff
  • Zapier Staff
  • 2350 replies
  • December 19, 2024

Wow! Thank you for confirming that Badger’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.

Terms & Conditions