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Dropbox File/Folder Not Found


Hi - I have several ZAP’s that have been running fine since I created it several years ago recently began returning an error message and as far as I know nothing on our end has changed, I have reviewed the trouble shooting recommendations and can’t find anything amiss

Here’s the zap


Here’s the error

 

The directory exists on dropbox and the file attached to the email *is* getting uploaded to Dropbox.so I’m not sure why it’s generating an error

Thanks in advance for any guidance you may have on this 

Doug

 

Best answer by ken.aBest answer by ken.a

Hi there ​@HB2024,

I did some digging into our notes, and it seems like affected triggers, actions, and searches now include an optional but default-true "Include Sharing Link" field. This can be explicitly set to False to disable the generation of sharing links, and mitigate any issues caused by the hydrator. Like so:

264e239aff100b280f7493e7f3f638e5.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

 

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16 replies

Troy Tessalone
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  • Zapier Expert
  • 30893 replies
  • October 17, 2024

Hi @DougONM 

Screenshots do not show the encountered error.

Help links for using Dropbox in Zaps: https://zapier.com/apps/dropbox/help

Check your Zap Runs history details to see the DATA IN/OUT for each step to help you troubleshoot: https://zapier.com/app/history/


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  • Beginner
  • 4 replies
  • October 18, 2024

I’m getting the same issue.

 

It was working yesterday, nothings changed, and now it can’t see the file that’s in the folder.


Forum|alt.badge.img
  • Beginner
  • 4 replies
  • October 18, 2024

Request Information

Method:
POST
URL/Path:
https://api.dropboxapi.com/2/files/list_folder
 
Params:
N/A
Duration (milliseconds):
N/A
Data:
<unsupported format>
 
 
 

Response Information

Status code:
200
 
URL/Path:
https://api.dropboxapi.com/2/files/list_folder
Content:
{ "entries": [ { ".tag": "file", "name": "Kebo Boris-DX-16:10:2024-Report.pdf", "path_lower": "/bitrads reports automation/kebo boris-dx-16:10:2024-report.pdf", "path_display": "/Bitrads Reports AUTOMATION/Kebo Boris-DX-16:10:2024-Report.pdf", "id": "id:qxLoGxLuKukAAAAAAADd4Q", "client_modified": "2024-10-17T02:55:03Z", "server_modified": "2024-10-17T02:55:06Z", "rev": "624a35058c6e3107caeb6", "size": 924572, "is_downloadable": true, "content_hash": "f1b9f7f66a1ea13c03ff84871aeb5887cf2677062dde8e721a48f3ca3da185b5" } ], "cursor": "AAFYdftB5Ku-Er5dVaAPFp84OslrF7klrzNonjfhxYGB9VxGmHtW42Zlq42PrlF-7xp7PFlA1oXITvUL0_QEo2ByPuf6aP32E7M-FkkXVYhwS-K-g0XE2_XgGmBFtFeHU_7Fcjyw8U5wjEZdpokxSHG7Qvvogu6dgMDh9gEPMu05NrOMRJjTA_rfMyOIDiA3_s8W6WMHe0Z1EBu9wHnyHIuQLO05P3n5NjZYiEpoZRo_XBA8OegX_hcPzLPl8so6iweE5hYfr6lqdbSIjFhmE1iD", "has_more": false }

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  • Beginner
  • 4 replies
  • October 18, 2024

@Troy Tessalone - I’ve also not changed anything and now my dropbox files can’t be found. I think this needs escalating.


Troy Tessalone
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  • Zapier Expert
  • 30893 replies
  • October 18, 2024

@SteveJ 

You can open a ticket with Zapier Support: https://zapier.com/app/get-help

(I do not work for Zapier.)


SamB
Community Manager
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  • Community Manager
  • 7427 replies
  • November 7, 2024

Hi @DougONM and @SteveJ 👋

It sounds like you’re getting “File/folder not found” errors on different Dropbox actions (Upload File and File a File). I did come across few cases of that sort of error in the past for folks that had over 4000 files in the connected Dropbox account and I’m wondering if that could be the case here. Can you confirm whether you’ve got over 4000 files in the selected folder or connected Dropbox account?

Looking forward to hearing from you both on this!


  • New
  • 3 replies
  • December 5, 2024

Anyone get a fix for this? I'm getting the same 


ken.a
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  • Zapier Staff
  • 6360 replies
  • Answer
  • December 6, 2024

Hi there ​@HB2024,

I did some digging into our notes, and it seems like affected triggers, actions, and searches now include an optional but default-true "Include Sharing Link" field. This can be explicitly set to False to disable the generation of sharing links, and mitigate any issues caused by the hydrator. Like so:

264e239aff100b280f7493e7f3f638e5.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

 


  • New
  • 3 replies
  • December 6, 2024

Thank you will give that a try and update with details when we have had a few zaps pass through. Its strangely intermittent. 


JammerS
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  • Zapier Staff
  • 2312 replies
  • December 10, 2024

Hi ​@HB2024,
 
We just wanted to see how everything is going with your Zap. Did Ken’s recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.


  • New
  • 3 replies
  • December 10, 2024

Yes.. Disabling the sharing link has sorted the errors we were getting. Thank you. 


JammerS
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  • Zapier Staff
  • 2312 replies
  • December 11, 2024

Wow! Thank you for confirming that Ken’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue. 


  • New
  • 1 reply
  • January 13, 2025
DougONM wrote:

Hi - I have several ZAP’s that have been running fine since I created it several years ago recently began returning an error message and as far as I know nothing on our end has changed, I have reviewed the trouble shooting recommendations and can’t find anything amiss

Here’s the zap


Here’s the error

 

The directory exists on dropbox and the file attached to the email *is* getting uploaded to Dropbox.so I’m not sure why it’s generating an error

Thanks in advance for any guidance you may have on this 

Doug

 

ken.a wrote:

Hi there ​@HB2024,

I did some digging into our notes, and it seems like affected triggers, actions, and searches now include an optional but default-true "Include Sharing Link" field. This can be explicitly set to False to disable the generation of sharing links, and mitigate any issues caused by the hydrator. Like so:

264e239aff100b280f7493e7f3f638e5.png
(view larger)

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

 

since I’m facing the same issue, could you please let me know how to do this? Thank you in advance!


SamB
Community Manager
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  • Community Manager
  • 7427 replies
  • February 14, 2025

Hi ​@greta_sch 👋

Did you manage to locate the field Ken mentioned?

If not, you’ll want to head over to the Dropbox Upload File action in your Zap. At the very bottom of that action you’ll find the Include sharing link? field which would need to be set to No:

5dcc36e23c3367a74eeb747edc1c5515.png

Hope that helps! Let us know if you’re still running into errors after updating that field or if you have any other questions. 🙂


  • Beginner
  • 1 reply
  • February 18, 2025

Hi ​@SamB,


I came across this post two weeks ago after receiving the Dropbox “File/Folder not found” error message in multiple zaps.
I set the “Include sharing link” to “No” as suggested here.

Yesterday I received the error again:

 

My Upload to Dropbox settings: 


In our process, three files are received simultaneously through three Zaps, and all are uploaded to Dropbox at the same time. In this case, only one of the three Zaps failed:

 


JammerS
Forum|alt.badge.img+6
  • Zapier Staff
  • 2312 replies
  • February 19, 2025

Hi ​@DanaB,

 

You may be experiencing a race condition where multiple Zaps try to access the same Dropbox folder simultaneously, causing a "File/Folder not found" error. To fix this, try adding a delay between Zaps, verifying file paths for accuracy, reconnecting Dropbox to Zapier, and ensuring the connected Dropbox account has the necessary permissions.

 

If you've tried these steps and you're still encountering the error, please let us know. We're here to help and we'll do our best to get this resolved for you.