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Question

Sage Accounting won't reconnect

  • September 23, 2024
  • 6 replies
  • 36 views
A

Hi!

One of my zaps has stopped working as it says I need to reconnect to Sage. I have reconnected several times, and the reconnection has succeeded. Tested the connection and it’s worked. But as soon as I turn the zap back on I get a message saying that the zap has been turned off and I need to reconnect Sage. I have tried deleting my connection and adding a new connection but the problem persists.

Does anyone have any ideas? It’s really frustrating as this Zap is very useful in my day to day work!

Did this topic help you find an answer to your question?

6 replies

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6395 replies
  • September 24, 2024

Hi there @amynadp,

Welcome to the Community! 🎉

Could you verify for me, is the issue that you're unable to connect your Sage account to Zapier? If so, at this time the Sage Account integration is compatible with Sage Business Cloud Accounting in the following countries: UK, Ireland, Germany, France, Spain, US and Canada.

Are you able to verify for me if you meet these requirements? If not, if you could clarify the Sage product you're using and the country you're in.

I'll be keeping an eye out for your response!

A
  • amynadp
  • Author
  • New
  • 2 replies
  • September 24, 2024

Hi @ken.a !

Thanks for your reply.

Yes it seems to be the Sage account connection that’s having problems. I am using Sage Business Cloud Accounting in the UK, hope this helps!

 

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6395 replies
  • September 25, 2024

Thanks for confirming @amynadp!

Could you please let me know if you’re on a paid plan with Sage Business Cloud Accounting? They require you to be on their paid plan to integrate with Zapier: https://www.sage.com/en-gb/sage-business-cloud/sage-accounting/#pricing

I'll be keeping an eye out for your response!

A
  • amynadp
  • Author
  • New
  • 2 replies
  • September 25, 2024

Hi @ken.a , 

Yes, I’m on the standard paid plan for Sage Business Cloud. 

C
  • Cwdublin
  • New
  • 1 reply
  • September 25, 2024

Same issue here with Sage accounting in Ireland 

A
1 person likes this
  • A
    amynadp
SamB
Community Manager
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  • SamBCommunity Manager
  • Community Manager
  • 7502 replies
  • September 26, 2024

Hi there @amynadp and @Cwdublin! 👋

I’m so sorry you’re both running into these issues with reconnecting your Sage accounts. At this point I think you’ll need reach out to our Support Team about this. We’re unable to access the error logs for your Zaps but they can and may be able to find additional information there which can help to identify what’s causing the connection to fail. And if it’s due to a bug they’ll be able to get a bug report opened so that the developers of the Sage Accounting app can get this issue rectified. You can get in touch with them here: https://zapier.com/app/get-help

Keen to ensure this gets sorted so please keep us updated on how you both get on with them! 

Reply


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