Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Zap not populating Docusign template

  • September 12, 2024
  • 3 replies
  • 50 views
W

Hi @SamB ,

 

Can I confirm that this issue is resolved? I’m still experiencing the same issue.

 

Thanks.

Best answer by SamBBest answer by SamB

Thanks for confirming that @wendy_c. I did some further checking into the details of the bug report linked to that other community thread and it seems that the fields not being populated also happens when there’s multiple recipients/signers and they’re set as required. Sorry for missing that previously! 

I’ve got you added to that bug report now which will help to increase it’s priority and ensure we’re able to send you an email notification as soon as it’s resolved. I can’t give any estimates as to when that might be but we’ll be sure to post an update once it is. Since we’ve already got one active community thread tracking folks affected by that bug I’m going to have to close this one out.

For anyone that comes across this and wants to be added to the bug report please reach out on the main topic here and we’ll ensure you’re added to it. Please subscribe to updates in that topic to stay informed of any news or workarounds shared there!

View original
Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7487 replies
  • September 12, 2024

Hi @wendy_c, welcome to the Community! 😁


Hope you don’t mind but we’ve moved your question out into a new topic so we can address it separately as the previous bug had been closed.

I’ve double-checked the bug report and it’s not been re-opened, it’s still marked as closed. But I am seeing a similar bug that’s been discussed in the Community here: 

https://community.zapier.com/troubleshooting-99/auto-fill-custom-information-into-fields-in-docusign-google-sheets-trigger-41423?postid=157064#post157064

Can you confirm whether the issue you’re running into is the same as the old bug where no details are added when there’s more than one recipient? Or are you running into the newer issue with the Send Envelope Using Template action where only the recipient’s name and email are added, and the rest of the custom field details selected in the Zap aren’t populated?

Looking forward to hearing from you!

W
  • wendy_c
  • Author
  • New
  • 1 reply
  • September 13, 2024

Hi @SamB

Thanks for your reply. 

This is the issue that I am facing. The document has 5 (sometimes 4) recipient/signer. Some fields are to be pre-populated via Zapier and some are required to be filled out by the recipients when they receive it. When these fields are set to required, the fields the are already mapped in the zap are not populated when I generate it via Zapier, i.e. the document looks totally empty. But when I change all the fields in the template to not required, the mapped fields are appearing when the document is generated via Zapier.

Although this is working when we set the fields to be “not required”, we need these fields to be set as required because we want the recipients to fill out these fields when they receive it.

Hope you can help. Thank you.

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • 7487 replies
  • Answer
  • September 13, 2024

Thanks for confirming that @wendy_c. I did some further checking into the details of the bug report linked to that other community thread and it seems that the fields not being populated also happens when there’s multiple recipients/signers and they’re set as required. Sorry for missing that previously! 

I’ve got you added to that bug report now which will help to increase it’s priority and ensure we’re able to send you an email notification as soon as it’s resolved. I can’t give any estimates as to when that might be but we’ll be sure to post an update once it is. Since we’ve already got one active community thread tracking folks affected by that bug I’m going to have to close this one out.

For anyone that comes across this and wants to be added to the bug report please reach out on the main topic here and we’ll ensure you’re added to it. Please subscribe to updates in that topic to stay informed of any news or workarounds shared there!

W
1 person likes this
  • W
    wendy_c
Terms & Conditions