GitLab to Mural Zap is not triggering despite successful test

Hi @tom_assmann 

Help links for using GitLab in Zaps: https://zapier.com/apps/gitlab/help

I'm getting the error message "Unexpected Status Code 403" when I try to turn on my Zap!

Please ensure that the account you've connected to your Zap has Maintainer permission on the projects you wish to use with your Zap.

Hi,
thanks for the reply. However this is not the problem. I am working with the maintainer status.
When setting up the automation rule, the test of the rule works fine and I am getting the sticky in mural. But, no event is triggered when I create a new issue and want the corresponding sticky.

What I want:

• An issue created in Gitlab shall become a sticky in Murla
• An issue closed shall get a black (new) stick

• Test instance:
  - Gitlab connected, Event: New Project Issue Event → Event All
  create sticky in Mural.
   
• did is miss something obvious?

@tom_assmann 

If the Zap is not being triggered to run, then the issue likely involves one or a combo of these:

• Zap step app connection
• Zap step configuration
• Issue with app being used in the Zap step
  • Most triggers for the GitLab Zap app are instant so there may be an issue with GitLab firing the underlying webhooks.
  • https://zapier.com/apps/gitlab/integrations#triggers-and-actions

You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Hi @tom_assmann,

I’m jumping in to see if I can help!

I did some digging in our notes, and it seems like this could be that issue is a confidential issues. This seems to be the case especially for issues that are created through GitLab's service desk.

You can try to update the webhook to trigger on confidential issues. You can navigate to Settings > Webhooks and there should be an option to also trigger on confidential issue events.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

Hi Ken, Thanks for the reply.
I checked with gitlab, our issues there are not confidential. I tried to modify my Zap, however I am puzzled where to find the settings for confidential trigger. I do not find it in the Zap overview, Zap editor, zap history, personal settings.
I let Zapier check the connections. It is telling me, that everything is fine.
 

Hi @tom_assmann,

Thanks for the update here.

Unfortunately, I have exhausted my available resources. However, I suggest reaching out to our Support Team regarding this issue since they have the correct tools to look closer at the Zap and its logs and determine what’s happening with the Zap.

You can reach our Support Team here: https://zapier.com/app/get-help

Hopefully, this helps and I appreciate your patience and understanding.

gitlab issue doest trigger automatically for me as well where its working while test

Hi @anasarisaif-vetic,

Have you tried all the steps above? If the issue still persist, kindly contact our support team here: https://zapier.com/app/get-help to get more accurate assistance with your Zap.