Skip to main content
Question

OpenAI error: Error loading fields, "needs" key not found in response 'detail'"Invalid JWT


Sometimes this error comes up, and it just says loading under my account for the specific action and it never loads. What does this mean because this has only been happening as of recent. 

Did this topic help you find an answer to your question?

9 replies

MohSwellam
Forum|alt.badge.img+8
  • Zapier Expert
  • 840 replies
  • July 8, 2024

Hi @Keanan 

 

It seems that the OpenAI public key has changed for your account? 


  • Author
  • Beginner
  • 5 replies
  • July 8, 2024

What do you advise I do to fix this issue?


MohSwellam
Forum|alt.badge.img+8
  • Zapier Expert
  • 840 replies
  • July 8, 2024

Go to Manage Accounts at the bottom right corner and reconnect OpenAI 


  • Author
  • Beginner
  • 5 replies
  • July 8, 2024

Could you kindly give me more detailed instructions on how to fix this issue. Would I be doing all this on Open AI?


MohSwellam
Forum|alt.badge.img+8
  • Zapier Expert
  • 840 replies
  • July 8, 2024

Did you click on Manage Accounts? 


  • Author
  • Beginner
  • 5 replies
  • July 8, 2024

No not as yet, do you mean I click manage accounts on zapier.com? 


MohSwellam
Forum|alt.badge.img+8
  • Zapier Expert
  • 840 replies
  • July 9, 2024

I mean in the screenshot you shared above, there is Manage accounts at the bottom right corner 


  • Author
  • Beginner
  • 5 replies
  • July 9, 2024

I see now, I never had to do this before, through the zapier.com that's where it sends me to. I would just integrate my open AI and zapier through clicking allow on the link actions.zapier.com/gpt/actions/ 

I followed instructions on how to connect it. I never had to connect my gpts through zapier.com 

I did notice yesterday in the afternoon, it did not give this error again, it seemed like it was working. This morning it is still giving the error.


MohSwellam
Forum|alt.badge.img+8
  • Zapier Expert
  • 840 replies
  • July 9, 2024

Hi @Keanan 

 

I would suggest you contact support https://zapier.com/app/get-help