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Best answer

Brevo error: "The API Key you supplied is invalid"

K

Hi - I’m trying to connect my Brevo account and keep running into an error message that my API key is invalid. 

I tried twice with two different Brevo API keys and keep reaching the same error. See screenshot. Can anyone help me to troubleshoot? 

 

Best answer by kupp

I found the issue, it was on the Brevo side of things. I needed to disable a security feature that checks the IP address of every API call. 

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Did this topic help you find an answer to your question?

5 replies

Troy Tessalone
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Hi @kupp 

Perhaps try this tip:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
C
  • codemaine
  • New
  • 1 reply
  • May 28, 2024
Troy Tessalone wrote:

Hi @kupp 

Perhaps try this tip:

https://community.zapier.com/how-do-i-3/tip-use-new-different-private-browsers-to-connect-app-accounts-to-zapier-28812

 

didn’t work

Troy Tessalone
Forum|alt.badge.img+14

@codemaine 

Check you make sure there are no leading/trialing spaces with your input API key.

Otherwise, you may need to try reaching out to Brevo Support for help with their Zap app integration.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
K
  • kupp
  • Author
  • New
  • 1 reply
  • Answer
  • May 30, 2024

I found the issue, it was on the Brevo side of things. I needed to disable a security feature that checks the IP address of every API call. 

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6411 replies
  • June 7, 2024

That’s awesome @kupp! Thank you for sharing the solution here. @codemaine, could you please confirm if the solution shared by @kupp solved the issue on your end?

I'll be keeping an eye out for your response!

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