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Best answer

Failed to create a contact in DialMyCalls: The app returned “Phone is invalid”

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I want new EventBrite attendees to be added to our DialMyCalls account as a New Contact. When I select the Cell Phone field from the EventBrite entry, it is giving me an error when I test it. The error says, “Failed to create a contact in DialMyCalls The app reurned “Phone is invalid”.

I assumed this was a formatting issue so I setup a formatter for phone number prior to the DialMyCalls step, but I am still getting the same error. Is there something I am doing wrong? Including a screenshot of the error...

 

 

Best answer by Troy TessaloneBest answer by Troy Tessalone

@eric828 

Try using the Formatter step to convert the phone number to 10 digits only.

 

 

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5 replies

Troy Tessalone
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Hi @eric828 

We would need to see how your Zap step ‘Action’ section is configured to have context.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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    eric828
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  • eric828
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  • January 31, 2024

Thank you for the response @Troy Tessalone Here is a screenshot of the action…

 

 

Troy Tessalone
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  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31067 replies
  • Answer
  • January 31, 2024

@eric828 

Try using the Formatter step to convert the phone number to 10 digits only.

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
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  • ken.a
    ken.a
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  • eric828
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  • January 31, 2024

Solved. I took off the Formatter step and it works just fine. Thank you for offering to help.

Troy Tessalone
ken.a
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    Troy Tessalone
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    ken.a
ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6423 replies
  • February 1, 2024

That’s awesome @eric828! A huge thanks to Troy for pointing you in the right direction!

Happy Zapping! ⚡️

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