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HubSpot to Zoom Zap not working after publishing, despite successful test


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I set up a hubspot to zoom zap. When the user fills out the hubspot webinar registration form it then pushes that registration data to zoom.

I ran a test and it worked. I publish and now it does not work and leads record in hubspot but never go to zoom.

Zapier sales looked at it and said it looks fine. But it does not work. I am just on a free plan now. Any ideas?

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Troy Tessalone
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Hi @AdQ 

We would need to see detailed screenshots with how your Zap steps are configured to have context, thanks.


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  • January 11, 2024

It is just this simple zap and the test lead works perfectly.


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lk;


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I also see these errors in the zap runs - but they’re not clear

 


Troy Tessalone
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@AdQ 

From the screenshot we can’t tell what dynamic variables you have mapped between Zap steps.

 


Troy Tessalone
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@AdQ 

You can check your Zap Runs here: https://zapier.com/app/history/

That will show you the DATA IN/OUT for each Zap step to help you troubleshoot.

We would need to see screenshots of that data along with the error message for the Zap step.


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  • January 11, 2024

I also found this - and wonder if it is a free plan issue?


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Troy Tessalone wrote:

@AdQ

You can check your Zap Runs here: https://zapier.com/app/history/

That will show you the DATA IN/OUT for each Zap step to help you troubleshoot.

We would need to see screenshots of that data along with the error message for the Zap step.

I added those screenshots above


Troy Tessalone
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@AdQ 

Make sure to test with new/unique data.

Can you share more screenshots that show context about where you are seeing this message?

 


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I did test with new unique data. When I published I used a new name/email that had never registered for the webinar

I do not know what other screenshots to show


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I tried a new

lead again and got this same error


Troy Tessalone
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@AdQ 

Zoom help articles to reference for possible guidance:

https://zapier.com/apps/zoom/help

 

Can you share more screenshots that show context about where you are seeing this message?

 


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for this last error 

 


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Troy Tessalone
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