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Best answer

Projectworks error: Authentication failed, the app returned "401"

A

Projectworks refuses to connect in Zapier for me and my coworkers. I receive the following errors (see screenshots).

This is not a permissions issue - I have full System Admin access in Projectworks. This is not an account/password issue - I am entering them correctly and my coworkers get the same errors. This is not a popup issue - I allowed all popups for Zapier webpages and Projectworks webpages.

I successfully connected other apps such as ClickUp, Google Calendar, Trello, and Jira. Please help. Thank you!

 

 

Best answer by AmandaHBest answer by AmandaH

Yes - you need to use the API Credentials to use Zapier with Projectworks, not the individual credentials.  It then worked fine.  

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10 replies

Troy Tessalone
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Hi @AlexH 

Have you tried reaching out to Projectworks Support for help with their Zap app integration?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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  • AmandaHBeginner
  • Beginner
  • 6 replies
  • November 20, 2024

Hi ​@AlexH I am setting up my first Zap and am having the same problem with connecting to Projectworks.  Did you find out an answer? 

Was it related to 2FA? 

 

JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 2336 replies
  • November 21, 2024

Hi ​@AmandaH,

 

That is correct the error code 401 usually means website’s server lacks valid authentication credentials. So it will be best to contact Projectworks to troubleshoot the 2FA authentication to their servers. 

A
1 person likes this
  • A
    AmandaH
A
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  • AmandaHBeginner
  • Beginner
  • 6 replies
  • November 21, 2024

Thanks - I have sent them a query. 

ken.a
1 person likes this
  • ken.a
    ken.a
ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6380 replies
  • November 21, 2024

Thanks for providing an update here ​@AmandaH! We appreciate it!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help!

J
  • JamesL
  • New
  • 2 replies
  • January 5, 2025

I am encountering the same error has ​@AmandaH after turning MFA off. Any suggestions? ​@AmandaH did you get the connection to work?

ken.a
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  • ken.aZapier Staff
  • Zapier Staff
  • 6380 replies
  • January 7, 2025

Hi ​@JamesL,

If the issue is still unresolved, I recommend contacting Projectworks developers or support since they maintain and update their app in Zapier.

I appreciate your patience and understanding.

A
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  • AmandaHBeginner
  • Beginner
  • 6 replies
  • Answer
  • January 7, 2025

Yes - you need to use the API Credentials to use Zapier with Projectworks, not the individual credentials.  It then worked fine.  

SamB
J
2 people like this
  • SamB
    SamB
  • J
    JamesL
JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • 2336 replies
  • January 9, 2025

Hi ​@AmandaH,

 

Thank you for sharing your resolution with this issue. This will significantly help our Community member’s with the same issue. 

J
1 person likes this
  • J
    JamesL
J
  • JamesL
  • New
  • 2 replies
  • January 9, 2025

Thank you ​@AmandaH. It worked with the API credentials.Consumer Key is the username and Consumer Secret is the password.The Consumer Key is the ‘username’ requested and Consumer Secret is the password.

SamB
1 person likes this
  • SamB
    SamB

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