Troubleshooting: No Preview When Sharing YouTube Playlist Video to Discord Channel

Hi @MrGreenPro94, welcome to the community!

Getting previews to appear correctly in Discord can sometimes be tricky, but let’s see if we can get this working for you. 

Could I ask what type of link you’re sharing in your Discord channel (eg a youtube video, a private video, etc)? If you could share an image of how the Discord action is set up in the Zap, that would be super helpful, thank you! Don’t forget to remove or obscure any personal or private information in any screenshot you share in the community (eg full name, email address, etc).

Thanks!

Hello Danvers,

Sometimes it comes with a Privat Video but it s Public. And in the Picture all the Informations you need.
Thanks for the Help

Regards MrGreenPro94

Hi there @MrGreenPro94,

I’m jumping in to see if I can help!

Before we dive deeper, have you given the "Embed URL" a try to see if it displays the video preview? Also, could you kindly let me know if this issue pops up when the Zap is published or during testing?

Please keep us posted! 😊

Hi ken.a

I change it now. When i change it, it post it always right. i wait now if the next video in the playlist works or not. 

No issue i get when i test it.

I write you later again.

Thanks for the Help. 

Hi @MrGreenPro94,

I'm glad to hear that you've made the change and are hopeful that the next video in the playlist will work correctly. It's great that you didn't encounter any issues during your testing phase.

We'll be waiting to hear from you again and see if the problem has been completely resolved. 😊

Hi ken.a

Have the same Issues… 
I don t know what s the problem is. 

Thanks for Help
 

Hi @MrGreenPro94,

Thank for the update!

I looked into this for you, and it seems like you might be facing a little bug here. In the past, the Discord integration had a similar issue where links posted in a message aren't showing the preview. However, our team has already addressed and closed this bug in our internal report. Although there's a chance it could reappear, I suggest reaching out to our Support team. They can help you create a bug report on your behalf. It would be also helpful to include a link to this post in your ticket. This way, our Support team will have an idea of the troubleshooting steps you've already taken.

You can contact our Support team here: https://zapier.com/app/get-help

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Hopefully, this helps! 😊

Hi Ken.a

They don t give me Answers. I ask them first and they write me i need to ask here in the Community. 

What we can do then? 

Thanks.

Regards MrGreenPro94

Hi @MrGreenPro94,

I suggest opening another ticket to our Support team, so that they can re-open or create closed bug report on your behalf and please don’t forget to link this post to them so that they know the troubleshooting steps have alreaedy taken place.

You can reach our Support team here: https://zapier.com/app/get-help 

Thank you for your understanding.

Hi Ken.a 

Yeah i know what you mean. But i ask them befor i ask here.
The Support say to me they don t give me Answer i need to ask in the Community.

Ok i try again.

Cheers

Keep us posted! Going the route Ken suggested with using the “File a bug or feature request” may help get the best set of eyes on this. As he mentioned also feel free to link directly to this thread -hopefully it helps provide some added context. 😊

Hi there @MrGreenPro94! 👋

Thanks so much for following up to share the workaround given by the Support team. I’m so pleased that their suggestion of changing the privacy settings on the video to either "Public" or "Unlisted” did the trick.

We really appreciate you taking the time to reach back out here and share this information with the rest of the Community. Thanks again! 🤗