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Shopify App - New Customer - Error while retrieving: 'NoneType' object is not subscriptable


ZapEm
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Hi all, 3 days ago I started getting this “Error while retrieving: 'NoneType' object is not subscriptable” on my Shopify App with the New Customer event trigger. Has anyone experienced this? Is there a way to get more logs?

Best answer by SamBBest answer by SamB

Hi friends! 


You may have seen the email notification already but if not, I’m happy to confirm that this issue has now been resolved. 😁🎉

Thank you all for your patience while this issue was being worked on. Those errors should no longer be occurring but if for some reason you’re still seeing them please do reach out.

In the meantime, happy Zapping! ⚡

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65 replies

robschmidt
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  • Zapier Expert
  • 617 replies
  • May 8, 2023

Hi @ZapEm 

I’d suggest you copy the Zap and turn on the new copied one. If that doesn’t work, try recreating the zap. 


ZapEm
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  • Author
  • Beginner
  • 4 replies
  • May 8, 2023

@robschmidt I’ve already tried creating a new Zap and it’s still having this error. It only happens for 1 of my Shopify accounts. Others are working fine. I guess I need Zapier’s help to get the debug logs.


jakobaa
  • New
  • 6 replies
  • May 8, 2023

I have the same problem with shopify.

But its not for every run and just shows up irregularly.
I haven’t had the time yet to finding the pattern but hopefully zapier support can help 


ZapEm
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  • Author
  • Beginner
  • 4 replies
  • May 8, 2023

I have just received a reply from Zapier Support and said that it’s a known bug and will let me know once they have fixed it. There are also no available workarounds.


chanelle
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  • Zapier Staff
  • 628 replies
  • May 8, 2023

@jakobaa Have you made contact with our Support team as well? If not, please let me know so I can get you added to our bug log! 


jakobaa
  • New
  • 6 replies
  • May 8, 2023
chanelle wrote:

@jakobaa Have you made contact with our Support team as well? If not, please let me know so I can get you added to our bug log! 

@chanelle I haven’t been in touch with the support team yet - so would be great if you could add me manually. Thanks a lot


ken.a
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  • Zapier Staff
  • 6379 replies
  • May 9, 2023

Hi there @jakobaa,

I’ve added you as an affected user to the open bug report as well. We’ll let you know via email once there’s an update regarding the issue.

Thanks! 😊


ZapEm
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  • Author
  • Beginner
  • 4 replies
  • May 12, 2023

@ken.a , @chanelle any updates to this? It’s critical for my client.


BC_studio

Hi there, we are having this same issue.  The Zap has been working for months - now it is turned off and when we try to publish we get 'NoneType' object is not subscriptable.   We have tried duplicating the Zap and recreating it to no avail.


Annie_Sanchez-Clarity_Pages
ken.a wrote:

Hi there @jakobaa,

I’ve added you as an affected user to the open bug report as well. We’ll let you know via email once there’s an update regarding the issue.

Thanks! 😊

Hi @ken.a , 

I would appreciate it if you could also add me as an affected user because I’ve been receiving the same error “Trigger partner failure: 'NoneType' object is not subscriptable”

Thank you!


NKX
  • New
  • 1 reply
  • May 13, 2023

Hi @ken.a

Could you add me too? I am seeing this issue with Shopify and Google sheets and have been unable to resolve it. 

Thank you, 

NKX

 

 


ElmwoodBark

@ken.a can you please add us to the list of impacted users as we have a zap failing under the same conditions. tried to re-create and re-authenticate to no avail. 

 

Thank you


LasseWF
  • New
  • 1 reply
  • May 15, 2023

We are also having this issue. Would appreciate a heads up when it has been solved! Thanks.


Caribou
  • New
  • 1 reply
  • May 15, 2023

Please add us to the list having trouble also


ZapEm
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  • Author
  • Beginner
  • 4 replies
  • May 16, 2023

This is really frustrating. Anyone from Zapier please respond. Your Zapier Status for the Shopify App shows normal, no incidents but a lot of us are having issues.

 


Tomojo
  • New
  • 1 reply
  • May 16, 2023

I have the same issue and even when I try creating the zap again from scratch I’m stuck at Step 1 because it can’t retrieve a new order on Shopify.


SamB
Community Manager
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  • Community Manager
  • 7457 replies
  • May 16, 2023

Hi folks! 👋

Very sorry for the delay in replying here! Thank you all for bearing with us while the developers are working on a fix for this. I realise how frustrating this must be and hope to have some good news to share on this soon! 🤞

@BC_studio@Annie_Sanchez-Clarity_Pages@NKX@ElmwoodBark@LasseWF@Caribou and @Tomojo - happy to confirm that you’re all added to the list of affected users. We’ll notify you all by email the moment this issue gets resolved.

@ZapEm - ah, not all bugs will appear on the Zapier Status page. Only incidents would be shown there and it looks like the bug you’re all running into here isn’t classified as an incident at present. Sorry for any confusion caused by this!


Leonaj
  • New
  • 1 reply
  • May 16, 2023

Hi Same here having the exact issue as well please support 


SamB
Community Manager
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  • Community Manager
  • 7457 replies
  • May 16, 2023

Sorry to hear you’re running into this issue as well, @Leonaj!

It looks like one of our Support team has already added you to the list of users that are being affected by this. We’ll be in touch by email as soon as it’s been fixed! 🙂


aezm82
  • New
  • 1 reply
  • May 16, 2023
SamB wrote:

Sorry to hear you’re running into this issue as well, @Leonaj!

It looks like one of our Support team has already added you to the list of users that are being affected by this. We’ll be in touch by email as soon as it’s been fixed! 🙂

Same error here!


Tecno Pago Alegre

Could you please add me to this bug list? I’m experiencing the same issue with my Shopify connection


Lavees
  • New
  • 1 reply
  • May 17, 2023

I am also having the same issue, please let me know once it is resolved. Thank you.


KeepSpace
  • New
  • 3 replies
  • May 17, 2023

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

We are having this issue, currently affecting over 50+ Shopify stores we are managing.

 

Can we be included and let us know ASAP if this is resolve please !??? 

 

please keep me loop at xxxxxx@keepspace.com.au


SamB
Community Manager
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  • Community Manager
  • 7457 replies
  • May 17, 2023

Thanks for reaching out here, @aezm82, @Tecno Pago Alegre, @Lavees and @KeepSpace! 🙂

I’ve added you all to the list of affected users now. As soon as it’s been resolved we’ll send an email notification to everyone on that list. 

  


MedhiZeroual

having the same issue here can you add me to the list ?