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Question

Teamtailor 401 error: authentication failed: The app returned "Request failed with status 401".

hwag

Teamtailor says everything is fine on their end with the API, but when I try to connect my Teamtailor account, I get the following: 

We hit an error adding your new account

authentication failed: The app returned "Request failed with status 401".

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

I am the owner and admin of the account and Zapier API is set to admin read/write. 

Please help! 

hwag
1 person likes this
  • hwag
    hwag
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3 replies

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6388 replies
  • April 4, 2023

Hey @hwag,

Welcome to the Community! 🎉

Before we dive into this further, would you mind checking out this help article by Teamtailor and making sure everything checks out? That way, we can narrow down the issue.

Thanks! 😊

hwag
  • hwag
  • Author
  • New
  • 1 reply
  • April 4, 2023

Hi Ken, I’ve already read it and in my TT test account it worked beautifully. I’ve even deleted all my old data from Zapier, incase it was picking up my old account and cleared my browsers as well. 

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6388 replies
  • April 4, 2023

Hi @hwag,

Thanks for letting me know!

Could you please send a screenshot of your API keys settings? Please blur out the API key itself, I just want to double check if the right settings are selected.

Thanks! 😊

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