I’m trying to create a zap from TikTok Lead Gen to Marketo.
I am able to log into two TikTok accounts successfully but when I try to choose an Ad account, i’m getting the following error:
Unable to load choices We're having trouble loading 'Ad Account' data. Cannot read properties of undefined (reading 'list')
The two accounts are personal accounts. I wonder if that’s why i’m getting this error? Does it have to be a business account?
Best answer by christina.dBest answer by christina.d
Hey there, @csmt! Thanks for sharing this with us!
I did some digging and it looks like there was a bug opened yesterday for this error. Good news is a fix was pushed and the bug closed about an hour ago!
Can you try going rebuilding your zap and hitting refresh on that step to see if it pulls the dropdown in?
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
The account we are connecting seems like it does. Here is the screenshot.
Please keep us posted if the issue persists after following the guide.
Thanks!
Yes, that is exactly what we’ve been trying to do. We are able to connect to the “Account” but when trying to select the Ad Account is when we get the message of error reading lists.
Hey there, @csmt! Thanks for sharing this with us!
I did some digging and it looks like there was a bug opened yesterday for this error. Good news is a fix was pushed and the bug closed about an hour ago!
Can you try going rebuilding your zap and hitting refresh on that step to see if it pulls the dropdown in?