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Twitter error: Unable to get a value when looking for "check_after_secs". Is it empty or missing?


Im unable to solve the check_after_secs error when i try to test the intergration of Instagram to Twitter 

 

Best answer by christina.dBest answer by christina.d

chanelle wrote:

Hi @SugaAbah! I see your trying to move a video over to Twitter from Instagram, unfortunately, this does in fact look like a bug. I’ve added you to our records to be alerted once this issue is resolved. There is no guaranteed turn around time on this, but in the meantime, if you need help troubleshooting another Zap in the future, please don’t hesitate to stop by! 

 

Hey there - I’ve added ya’ll to the bug report.

I’m curious is it possible to check all of the extensions for the original files uploaded to Instagram? The reason I ask, is Twitter recommends use of AAC LC audio codecs in videos, amongst a few other recommendations. More on that here.

So for example if the original file details looks like this:

we’ll continue to see this error and it won’t upload since it doesn’t meet Twitter’s requirements. The most straight forward solution would be to ensure all content being loaded to Instagram also meets the Twitter’s requirements referenced above.

I hope some of this helps! 🧡

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29 replies

Troy Tessalone
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Hi @SugaAbah 

Good question.

We’ll need more context about the Zap step you are trying to use.

Please provide more screenshots with how your Zap step is configured.


  • 0 replies
  • March 20, 2023
i follow all the steps tutorials from the zapier video but they keep saying error, is it a bug problem?

 


Troy Tessalone
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@SugaAbah 

Make sure your Caption is under 280 characters as per the field description.

 


chanelle
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  • Zapier Staff
  • 628 replies
  • March 20, 2023

Hi @SugaAbah! I see your trying to move a video over to Twitter from Instagram, unfortunately, this does in fact look like a bug. I’ve added you to our records to be alerted once this issue is resolved. There is no guaranteed turn around time on this, but in the meantime, if you need help troubleshooting another Zap in the future, please don’t hesitate to stop by! 


Lawris
  • New
  • 1 reply
  • March 23, 2023

Hello, I am having the exact same problem. Is there any news on this issue?

 

Loris.


Charie
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  • Zapier Staff
  • 238 replies
  • March 27, 2023

Hi @Lawris 

I’ve also added you to the Bug Report.

We aren't currently able to update members on precise bug statuses or estimated timeframes until the issue is resolved. There are many factors at play when addressing a bug, so it's challenging to predict when a bug will be fixed.


nishant_py

I’m facing the same issue too


ken.a
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  • Zapier Staff
  • 6360 replies
  • March 28, 2023

Hey there @nishant_py,

I have added you to the list of affected users. While I can't provide an ETA for when this issue might be resolved, we will reach out to you via email once it is.

Thanks! 😊


mayurss786

i am having same issue this twitter


ken.a
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  • Zapier Staff
  • 6360 replies
  • April 3, 2023

Hey there @mayurss786,

I have added your email address to the open bug report as an affected user.  While I can't provide an ETA for when this issue might be resolved, we will reach out to you via email once it is.

Thanks! 😊


dwindlestudentdebt

Same issue here!


christina.d
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  • Zapier Staff
  • 2653 replies
  • April 7, 2023

Thanks for letting us know, @dwindlestudentdebt! I’ve got you added. 🙂


Nick V
  • New
  • 1 reply
  • April 9, 2023

Same here!


christina.d
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  • Zapier Staff
  • 2653 replies
  • April 11, 2023

Appreciate you, @Nick V. You’ve been added. We’ll keep you and the thread in the loop once we have an update. 


babybuba
  • New
  • 1 reply
  • April 14, 2023

I am having the exact same problem!


christina.d
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  • Zapier Staff
  • 2653 replies
  • April 15, 2023

Ah, sorry to hear that - you’ve been added as an affected user, @babybuba!


Eleni
  • New
  • 1 reply
  • April 15, 2023

Hello,

Facing the same problem on my side as well, I’d like to be updated on the issue.

Thank you


christina.d
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  • Zapier Staff
  • 2653 replies
  • April 19, 2023

Thanks for letting us know - I’ve gotten you added, @Eleni. 🙂


MG Motivation

I am having the same issue, please help.


Morgan Rae

I also am having the same issue


christina.d
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  • Zapier Staff
  • 2653 replies
  • Answer
  • May 5, 2023
chanelle wrote:

Hi @SugaAbah! I see your trying to move a video over to Twitter from Instagram, unfortunately, this does in fact look like a bug. I’ve added you to our records to be alerted once this issue is resolved. There is no guaranteed turn around time on this, but in the meantime, if you need help troubleshooting another Zap in the future, please don’t hesitate to stop by! 

 

Hey there - I’ve added ya’ll to the bug report.

I’m curious is it possible to check all of the extensions for the original files uploaded to Instagram? The reason I ask, is Twitter recommends use of AAC LC audio codecs in videos, amongst a few other recommendations. More on that here.

So for example if the original file details looks like this:

we’ll continue to see this error and it won’t upload since it doesn’t meet Twitter’s requirements. The most straight forward solution would be to ensure all content being loaded to Instagram also meets the Twitter’s requirements referenced above.

I hope some of this helps! 🧡


MediaMaven

Having the same issue...


christina.d
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  • Zapier Staff
  • 2653 replies
  • May 25, 2023

Hey there, @MediaMaven - thanks for letting us know.

Before I add you to the bug report are able to double check the file extensions? I left a comment above explaining why this may be happening and just want to confirm that isn’t the underlying cause first. 🙂

Appreciate your help!


Wonder_Woman

Same problem here


christina.d
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  • Zapier Staff
  • 2653 replies
  • June 14, 2023

Hey there, @Wonder_Woman! Before I add you to the bug report are able to double check the file extensions? I left a comment above explaining why this may be happening and just want to confirm that isn’t the underlying cause first. 🙂

Thanks in advance for your help!