I've set a Zap that connects Twitter search mentions and posts them into a Slack channel. The Zap is working perfectly, however, when I try to Transfer existing data (from previous Twitter comments), it gives me the following error even though I am connected via SSO (using Okta):
There was a problem fetching your Transfer
{"error":"You need to authenticate with Single Sign On to access this resource.","auth_realm":"credentials","reason":"invalid_auth_realm"}
Am I missing something or was this expected?
Thanks
Best answer by christina.dBest answer by christina.d
Hey @mturchet - thanks for reaching out! Gah, I’m sorry to hear you’re running into this. 😔
I did some digging and it looks like you’re running into a Transfer bug for users on company plans that have the SSO feature enabled. I’ve added you to that list of impacted users though and we’ll be sure email you once a fix is in place! While I don’t have an ETA on when this will be ready, this is the best way to stay in the loop. We’ll also be sure to update the topic.
In the meantime, I wanted to share a potential workaround with you that users have frequently used to import data from one app to another. It uses Google Sheets as an "intermediate storage" app. I know it's not ideal but I'm hoping this helps get you moving forward.
Hey @mturchet - thanks for reaching out! Gah, I’m sorry to hear you’re running into this. 😔
I did some digging and it looks like you’re running into a Transfer bug for users on company plans that have the SSO feature enabled. I’ve added you to that list of impacted users though and we’ll be sure email you once a fix is in place! While I don’t have an ETA on when this will be ready, this is the best way to stay in the loop. We’ll also be sure to update the topic.
In the meantime, I wanted to share a potential workaround with you that users have frequently used to import data from one app to another. It uses Google Sheets as an "intermediate storage" app. I know it's not ideal but I'm hoping this helps get you moving forward.
Thanks for letting us know you’re also being affected. I’ve gone ahead and added you as an affected user on the bug report for this. We’ll be in touch by email as soon as it’s resolved.
In the meantime, I’d suggest trying out the Google Sheets workaround Christina mentioned to import the data you’re after. Hopefully that workaround will help! 🤞
Hey there, @Mariana Figueiredo! Sorry to hear you’re also being impacted by this bug but appreciate ya letting us know. While we don’t have a workaround at the moment, I’ve got you added and we’ll be sure to email you once a fix is live. 🙂
Hey there, @ManuL! Thanks for reaching out in community - I’ve added you as an impacted user and we’ll be sure to keep you in the loop once a fix is available.
I’m encountering that same issue on a Zap that previously worked. I’ve attempted to empty my browser cache and log in via SSO, but that didn’t fix it. Is there any known fix? If not, can I please also be added to the list of impacted users? Cheers!