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Jira Service Desk action date field missing

  • January 26, 2022
  • 3 replies
  • 229 views

adding a webhook to create a ticket for new users.

 

connecting to jira service desk looks successful, as well as selecting the project, and request type.

however it doesn’t pull all the fields i want to populate. it pulls the string fields but the “Start Date” field doesn’t appear.

 

are date fields supported? i see in other posts that it is showing up?

the field is definitely in the project/request type/form.  I can make it required which makes the ZAP fail error 400. 

Thank you!

Best answer by SamBBest answer by SamB

Welcome to the Community @SpringB! :)

I did some checking and it looks like the Jira Service Management app only supports the following field types at present:

  • String
  • Single select (single values)
  • Multi select (multiple values)
  • Radio button
  • Checkbox 


So unfortunately, Date fields don’t appear to be supported at the moment. We’ve got a feature request open to support other field types including Date fields so I’ve gone ahead and added your vote for that. I don’t know when that would be implemented by, but we’ll reach out to you via email as soon as it is!

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3 replies

Troy Tessalone
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Hi @SpringB 

You may want to try opening a ticket with Zapier Support here: https://zapier.com/app/get-help


  • Author
  • New
  • 1 reply
  • January 26, 2022

@Troy Tessalone  will do, thank you

do you know if it “should” work?


SamB
Community Manager
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  • Community Manager
  • 7427 replies
  • Answer
  • January 26, 2022

Welcome to the Community @SpringB! :)

I did some checking and it looks like the Jira Service Management app only supports the following field types at present:

  • String
  • Single select (single values)
  • Multi select (multiple values)
  • Radio button
  • Checkbox 


So unfortunately, Date fields don’t appear to be supported at the moment. We’ve got a feature request open to support other field types including Date fields so I’ve gone ahead and added your vote for that. I don’t know when that would be implemented by, but we’ll reach out to you via email as soon as it is!