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Webhook response requirements for Zoom Phone and Chatfuel

  • February 13, 2025
  • 1 reply
  • 16 views
escalateur.com

I’m an automation consultant and lately I came across a couple situations where the entity sending a Webhook was requiring a custom response (other than Zapier’s “200 Ok” default).

 

One situation was Zoom Phone API, where I needed to set a Webhook subscription to have my workflow listen for new incoming SMS and Voicemail recordings. However Zoom Phone first challenges the endpoint and expects a decrypted token in the response in order to activate the subscription. The other situation was chatfuel.com, which lets users send POST requests and gather dynamic values directly from the response.

 

My point is, in both cases I had to use Make.com to realize these projects when I would have been happy to keep using Zapier. Am I the only one who encountered this kind of experience? Could we expect a “Webhook Response” action on Zapier anytime soon?

Adrien
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1 reply

gatipe
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  • gatipeBeginner
  • Beginner
  • 12 replies
  • February 15, 2025
escalateur.com wrote:

I’m an automation consultant and lately I came across a couple situations where the entity sending a Webhook was requiring a custom response (other than Zapier’s “200 Ok” default).

 

One situation was Zoom Phone API, where I needed to set a Webhook subscription to have my workflow listen for new incoming SMS and Voicemail recordings. However Zoom Phone first challenges the endpoint and expects a decrypted token in the response in order to activate the subscription Buy apartments in adma. The other situation was chatfuel.com, which lets users send POST requests and gather dynamic values directly from the response.

 

My point is, in both cases I had to use Make.com to realize these projects when I would have been happy to keep using Zapier. Am I the only one who encountered this kind of experience? Could we expect a “Webhook Response” action on Zapier anytime soon?

You're definitely not alone! Zapier’s limitation with custom webhook responses has been a common pain point for many automation consultants, especially when dealing with services like Zoom Phone API or Chatfuel that require specific responses for validation or dynamic value returns. Currently, Zapier’s webhook feature only returns a standard “200 OK” without customization, which is why platforms like Make.com become the go-to for such use cases. There’s been a lot of demand for a “Webhook Response” action on Zapier, so hopefully, they address this soon.

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