Jira web-hook is successful however Zappier says "No request found"

@RenuJ 

Good question.

Can you post a screenshot of the Jira Audit Log for the request?

@RenuJ 

Header doesn’t look correct and also isn’t required to send data to a Zap webhook.

Hi @Troy Tessalone 

Thanks for the quick response. Really appreciate. Let me try without the headers. 

It contain information such as issue summary, issue ID but let me try without it and confirm if this worked

Hi @Troy Tessalone It is the same issue even after removing the headers. Not sure - what could be an issue here. Could you please help?

Here is the Audit log @Troy Tessalone 

@RenuJ 

That shows the request was successfully sent from Jira.

But it doesn’t show the response back from Zapier, which may not be a success.

That would look something like this:

Hi @Troy Tessalone 

Yes it is success on Jira but Zappier says “Does not receive any request” on test trigger. What else could be the issue here? I am unable to identify and have been stuck for a while😣

@RenuJ 

It’s likely how the POST request is configured in JIRA.

We’d need to see updated screenshots.

@RenuJ 

Also be aware of data deduplication in Zaps: https://help.zapier.com/hc/en-us/articles/8496260269965-Data-deduplication-in-Zaps

Hi @Troy Tessalone Not very sure if I understood this part.

Which screenshot do we need to check specifically now?😶

And thanks for “duplication” flag however there was no duplication on Zappier

@RenuJ 

If you’ve made changes to how the POST request is configured in Jira and are still encountering issues, then we’d need to see updated screenshots with how the POST request is configured in Jira.

Hi @Troy Tessalone This is the POST data

I am trying to extract 4 things from the issue:

1/ Issue key

2/ Issue summary

3/ Requester email ID

4/ “Assigned Designer” ID

The purpose is to ultimately use this information and create a slack channel using Zappier automations on slack by searching the “assigned designer” and “requester” by parsing their Email IDs

Do you find any issue here? on the Custom Data ?

@RenuJ 

What other options do you have?

Hi @Troy Tessalone 

I created a web-hook using “Issue data (automation format)” and this worked for me - which is weird. However,

for next steps:

1/ I need to create a channel in slack using “Issue key” & “Summary” - This worked too below:

2/ I want to actually invite the “reporter” and “assigned designer” to this slack channel and send automated text on this slack channel for both of them

Next steps - I need your help on:

1. How do I automatically add users to this slack channel. Users to be added are “Assigned Designer” context field people on Jira & “Reporter”

Sending slack text would be easy. Could you just help with this part?

Thanks a lot for your replies. I truly appreciate the help

@RenuJ 

You will need to use a Zap step for Slack to Find User, then Invite User to Channel.

You will need to map the internal Slack Chanel ID that was created between the Zap steps.

Hi @Troy Tessalone Thanks a lot. I tried this however still face following issue:

I am trying to do the following:
1/ Create slack channel based with name issue key & summary (Done)
2/ Invite "assigned designer", "creator" and "reporter" of the particular request to slack channel - screenshot 1

Issue: "Reporter" and "Creator" have email IDs however the "Assigned designer" just have display name (custom field 28530 - Martyna in screenshot)

3/ Invite the users in step 2/ to the created channel in step 1/ - screenshot 2

Issue: On test run, it says - "channel does not exist" however it does probably I am already a part of that channel & I don’t have designers ID to test run this so cant figure out really - why it says so

@RenuJ 

Try adding a Jira Find User step.

@RenuJ 

The email field expects 1 email address.

You will either have to use a series of steps to invite each user.

Or you can use the Looping app: https://zapier.com/apps/looping/integrations

@RenuJ 

The Channel expects the Channel ID from the Create Channel previous step.

You will need to map the internal Slack Chanel ID that was created between the Zap steps.

Super thankful @Troy Tessalone for helping out with this!

This was my first Zap and thanks a lot for bearing with all the Qs; really appreciate

I have been able to successfully run this Zap🙏🏻